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Versa 3 won't connect after getting wet

My versa 3 got slightly wet in the shower when I realized I still had it on. Have tried every remedy with no success to turn it on. The only thing that appears after logo and slight vibration is a pic of a phone with notation to download and open watch in app. I'm still not able to open it.

Moderator Edit: Clarified subject

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Hi there, @SAJ52. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is not connecting to your phone after getting wet. I understand your concern, I will do my best to help you with this!

As per the message on the watch's screen, it seems that your Versa 3 is asking to be paired. With that said, I'd suggest following the steps below while your Versa 3 is in the charging cable:

  • Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
  • Remove the Versa 3 from your Fitbit account.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 3 again.
  • If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having syncing difficulties after linking your Fitbit device, please see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


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