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Versa 3 won't sync

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‎10-04-2022 03:22 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

‎10-04-2022 03:22 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

My fitbit versa 3 has had a major battery draining issue. I charged it last night and now time is off. Went to go into app and the app is not responding. I uninstalled and reinstalled app and it just stays on login screen. I tried to unpair the watch however I need the app to do that...but...it won't load. Help.

 

Moderator Edit: Clarified subject

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‎10-04-2022 04:03 - edited ‎07-31-2023 10:43

‎10-04-2022 04:03 - edited ‎07-31-2023 10:43

Hello there, @ElaineBlake22. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3.

As a first approach, I suggest restarting your Versa 3 by following these steps. If the issue persists, please see Why won't my Fitbit device sync?

Regarding the app not working, please make sure it's up-to-date as well as your Versa 3. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-04-2022 04:03 - edited ‎07-31-2023 10:43

‎10-04-2022 04:03 - edited ‎07-31-2023 10:43

Hello there, @ElaineBlake22. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3.

As a first approach, I suggest restarting your Versa 3 by following these steps. If the issue persists, please see Why won't my Fitbit device sync?

Regarding the app not working, please make sure it's up-to-date as well as your Versa 3. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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