Versa Cracked Screen

[SheriRN]

I just received my Versa and love it! But after wearing it less than 5 full days I see a crack in the left upper corner. I’ve contacted Fitbit and the reply was the screen isn’t covered under warranty. IT’S BRAND NEW! I did not do anything different with this then I’ve ever done with my Alta HR or Blaze...just normal wear. I’m so disappointed Fitbit isn’t standing by their product! I was going between this and the Apple Watch, but have loved my Fitbits. I’m so upset I’m thinking of jumping off the Fitbit ship. 

[Sfabes]

Hi, I received my fit bit verse from my kids for my birthday 2 months ago and wear it all the time. I am not hard on it and woke up yesterday morning and there is crack on the screen.  I contacted them and this doesn't fall under their warranty.  This is the third Fitbit I have had over the years and my kids went with this over the Apple watch because I have had good luck in the past with this brand.  This definitely will be my last Fitbit product if this is how they deal with loyal customers.

[Lily99ca]

thats odd I had a small crack with a screen protector from amazon and they
said they would do nothing other than 25 percent off a new one.
These products to protect the device should be able to be purchased or come
with the product. NOT up to the consumer to look for or know about.
You can also purchase bumper pads. NOT everyone knows about these products.
they are not sold in regular stores or by fitbit.
It should not be up to the consumer to be aware of looking for such
products.
Fitbit should be held accountable for their poorly designed fitness watch
that is not durable for its purpose.
They have no repair options for their garbage screens. Apply watch and
apple care are the way to spend your money. FITBIT should learn from apple
customer service and offering repair options on all products before putting
them on the market and ripping people off IMO

[Tragic19]

Fitbit customer policy is,has and always will be  25% off of a new Fitbit if your screen cracks.It sucks! I agree that a the very least they should not put out a defective product which form the forum the versa glass definitely is without a fix.Perhaps now that Google owns them there customer service and retention will be better.One can only hope.They make a good product they just do NOT  do their best to support the customer is their is a problem.

[Rayjo]

👍🏻

[KevinKing]

My Solution.

A little glue and save up for the Versa2

[Rayjo]

😂😂😂👍🏻

[Robbery]

Why let Fit Bit get away with a product that is not fit for purpose?

[Sandrag10]

Cant get any help after having it on my non dominant wrist screen hairline fracture and no one is replying. Rang uk from australia where I will be until February 18th explained to argos uk cardiff 

My reply you had it for 12 weeks so nothing we will do about it.

Fitbit also havn't replayed to my email. What is going on with a so call excellent make. WOW I dont know.      PLEASE CONTACT ME 

Sandrashrivastava@aol.co.uk !!!!

I am not the only person with hairline cracks. Give me my hard earned money back PLEASE

[Robbery]

Re cracked screen the only way I got to Fit Bit was to post on Facebook
global that I was dissatisfied with the response from Fit Bit, I think that
Google has bought out Fit Bit. Good luck and give it a go.

[Rayjo]

That is what happened to mine couldn’t get anywhere with help desk and JB
Hi Fi where I bought it said they could send it back but I would have to
pay for a new screen wouldn’t do that and really bad customer service from
fit bit so I bought an Apple Watch

[Robbery]

The best thing to do is to get a screen protector for your Apple Watch as
they can have the same problem as the Fit Bit. These types of sports
watches do not have a bezel also a screen protector keeps the screen from
getting marked

[Godsinger]

Exact same thing happened to me. After just a few days and for no reason.....cracked! Fitbit basically told me to stuff it.  They've lost a customer along with as many people as I can tell about it. 

[Robbery]

Post it on Facebook global, sorry it happened to you, I posted it and got a
new Fitbit. The one thing is I also bought a screen protector well worth
the few dollars, got them through Amazon.

[Rayjo]

I think they have terrible customer service wouldn’t ever buy another one