Versa Keeps Disconnecting from Alexa

[RyckiMallard]

I just got the Versa 2 for Christmas and I love it. But it keeps on disconnecting to Alexa. Why is this?! Is there a way I can correct this?
Thanks 

Rycki 

[JuanFitbit]

Hi @RyckiMallard , a warm welcome to the Community! I apologize for the delayed response. 

Please verify that the Fitbit and Amazon apps are up to date. Also keep in mind, that the apps should be allowed to run in the background, also with the display turned off. 

In the Fitbit app, go to your profile picture>Versa 2 and check that the All day sync option is turned on, and if you are using Android also Always connected option .

Let me know how it goes. 

[Damo85]

In the Fitbit app, go to your profile picture>Versa 2 and check that the All day sync option is turned on, and if you are using Android also Always connected option .   So this advice is nonsense, nowhere on my fitbit app do these options exist...

[AmyGMac]

These options don't exist on my app either, and my Alexa keeps disconnecting! 🤬

[Tiggyc]

Same, mine keeps disconnecting and I don't have the option to keep it synced all day

[JuanFitbit]

@Tiggyc @AmyGMac @Damo85 Nice to see you on the Community! Thank you for your messages. The post above is from Oct/2020 . Since then we had several app updates.

Please check that the energy saving mode and the do not disturb option (mute) are switched off on the mobile phone. 

To do this, make sure that no other Bluetooth device is connected to the mobile phone or nearby. (Headphones, keyboards, etc.)

IMPORTANT: Please allow the Fitbit app to run on the background.  (On most of the cell phone models you'll find the settings under Settings>Apps>Fitbit App.>Battery consumption. )

See you around. 

[AmyGMac]

I also don't have that option. I do allow my fitbit to run in the
background, and I don't have anything energy saving mode, so I just have to
reconnect it every day.

[JuanFitbit]

@AmyGMac  Thank you for your reply and further information. 

Depending on your phone model, the permission to allow the app to run on the background can be title differently .

Please on your mobile device, please go to settings>apps>Fitbit app and clear the cache of it. Don't worry all your synced data is saved on your account. 

Then, please do as follows, some steps you have already done, but the order is important:

1. Restart your Versa
2. Please on the mobile phone, go to Settings> Bluetooth, and remove all connections that are there with the watch. (Forget, ignore or unpair the device depending on the version of the mobile phone's operating system)
3. Turn off the bluetooth and restart your phone. (switch off and on again).
4. When the phone is back on, turn the bluetooth on again, but DO NOT try to connect to the Versa from here.
5. Go to the app. From here, try to set up the Versa as a new device.

See you around.

[AuntieKim]

I tried this, and it did not work. What are the other suggestions? It's a major problem if Alexa keeps disconnecting because that is the way I respond to texts.  Fitbit customer service has not been able to help me at all.

[Tiggyc]

Nope! I've tried all of the above and it stayed connected for about 1 day and carried on disconnecting. This is getting really tiresome now. Fitbit need to sort it out because it never used to do it so its something in your software. 

[JuanFitbit]

@AuntieKim @Tiggyc ! Nice to see you here. Thank you for your message and efforts. 

Please have a look at this and try the tips shared here: 

What should I do if my voice assistant doesn’t work on my Fitbit smartwatch?

Hope this helps

[Horikor]

I'm having the exact same problem as well. Seems to stay logged in/connected to Amazon for 1-2 days then I have to log in again

[JuanFitbit]

Hi @Horikor ! A warm welcome to the Community! Thank you for your message and information.

Could you confirm that you have tried the steps described above?

If so, and the situation persists, I'll suggest you  to chat with us online or give us a call. Click here to get connected.

See you around

[AmyGMac]

I have tried these steps. It is what it is. I'll just keep reconnecting it
every day. It's just a pain in the rear, and it shouldn't be happening.

Thanks.

[Tiggyc]

This is STILL happening and now my notifications don't come to on my watch because it says that the notifications aren't working and you have to restart your phone but when I do nothing changes. This is absolutely ridiculous and needs sorting or else I'll be asking for a replacement. 

[JuanFitbit]

Hi @Tiggyc @AmyGMac ! Thank you for your  messages and information. Our team has been informed and they are looking into this. They will work on a solution for it.

Should I have further information I'll be glad to inform you here. 

I really appreciate your understanding and patience. 

See you around. 

[AuntieKim]

Hi, I have been in touch with support.  We have exchanged messages several times but as the issue has continued, they stopped responding.  

[JuanFitbit]

Hi @AuntieKim ! Nice to see you around. Thank you for your feedback and information. I verified with Support and they informed me that they received your message and your case is being worked on. 

As stated before, our team has been informed and is working on a solution. 

Should I receive further information I'll be informing you all over here. 

Thank you for your understanding and patience. 

I hope to bring you all back on track very soon. 

See you around. 

[AuntieKim]

Thanks for the help!

Sent from Yahoo Mail on Android

[dersie]

Same for me. Need to reconnect every day (I power off the phone each night).

Some time ago it worked on same phone same account same versa. maybe before Fitbit add Google assistant ? ....

Why Fitbit introduce new bugs and destroy features wich worked each time it update device or software. Very very annoying and become a not serious company. If think this do not improve with Google deal 😞