Versa Keeps Disconnecting from Alexa

[RyckiMallard]

I just got the Versa 2 for Christmas and I love it. But it keeps on disconnecting to Alexa. Why is this?! Is there a way I can correct this?
Thanks 

Rycki 

[Nbateman5]

So far so good! 3 days is the longest Alexa has stayed connected since I got my Fitbit. Still monitoring...

[jdfrantz]

Mine has gotten quite a bit better. Only one disconnect since I posted on
this issue over a week ago.

[Delvien]

I have the same issue, and I have a versa 3.

This started happening to me after google bought fitbit. Hmmmm.

[Kenn.Sanchez]

That's an interesting observation.

[JuanFitbit]

Hi everyone! Thank you for your comments and updates. 

I'm glad to read that the situation has been solved to a lot of you. 

As always, keep in mind to keep the Fitbit app up to date. 

Please keep us updating!

See you around

[AuntieKim]

Hi Juan,

Alexa on my Versa 2 started disconnecting again on June 21 after staying connected for about 6 days.  It happens sometimes when the sleep app also disconnects.  And I received Google security alerts after reconnecting Alexa since it appears Google doesn't view Amazon Alexa as safe.  I don't recall getting that before for this app.

---

@JuanFitbit wrote:

Hi everyone! Thank you for your comments and updates. 

I'm glad to read that the situation has been solved to a lot of you. 

As always, keep in mind to keep the Fitbit app up to date. 

Please keep us updating!

See you around

---

 s

[JuanFitbit]

Hi @AuntieKim ! Thank you for your update and further information. 

I'll be glad to forward it so that our team gets a look at it. 

Should you find anything else, please don't hesitate to inform us. 

Your help helps us improve our services and products. 

See you around

[Delvien]

Fitbit needs to fix this. Its been 2 months for me with this problem, and a lot longer for more users.

I bought the watch because it had alexa, now I'm stuck with a watch that doesnt do the main feature for me.

Either fix it or offer refunds for the purchase of the watch.

[Martello10]

Still getting this issue.

Honestly, this is my third fitbit now because I was allergic to the first and the second one broke (to fitbit's credit they credited/replaced at no cost).

I'm really very disappointed with Fitbit.

Stop hiding half your features behind paywalls and fix your **ahem** products!

[dersie]

Seem fixed since last app update in Android.  No disconnect from Alexa since 4 at 5 days. I think Fitbit solved this issue. 

[Martello10]

Nope, I'm on the latest app version and watch firmware, still getting this.