Versa Lite blank screen

[Chrisy96]

Hi folks, 

For some reason, my FitBit Versa Lite's screen is just blank. I'll hold the only button down for a couple of seconds (10-15) and nothing happens. The screen will light up momentarily (only the back light), and then it will go back to being completely black. It's syncing to the app on my phone, and when I just press the side button (not holding it down, just pressing), it will buzz momentarily. I have no idea what to do with it. How do you factory reset a FitBit Versa Lite when the screen won't show up? Is there some other way? 

Moderator Edit: Clarified subject

Thanks, 

Chrisy96

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Chrisy96 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since the screen is still blank even after you restarted it.

Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the screen turns on properly.

Keep me posted on the outcome! 😀

[Chrisy96]

Hi @JuanJoFitbit,

I did try that yesterday, and it still didn't work. I also tried the factory reset (specifically for the Lite), and that didn't work either.

The oddest thing is that it is still functioning like a regular fitness tracker, I just have no screen display. But I still have screen interaction. For example:

- It continues to charge (green lights flashing on the back too),

- It recorded my sleep last night,

- It's still recording my steps (right up until I've replied to this post),

- My alarm went off yesterday evening on the watch (it buzzed), and I clicked the screen where the check-mark normally is (even though I couldn't see it), and it stopped the alarm. Same thing this morning when I woke up. 

I spoke with someone from the customer service help-line and they are going to send me a new Fitbit Versa Lite. It's a shame though - the watch is still doing everything else it's supposed to, I just don't see the screen display. I've tried everything to save my little Versa 😞 

Thanks anyway!

Chrisy96

[JuanJoFitbit]

@Chrisy96 thank you for getting back and trying the recommended troubleshooting steps.

I'm so glad to hear that our Support team took care of your case and you will be back on track with a replacement unit soon. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Joni6161]

I am having the exact same issue and I just tried the clock face change and unfortunately that did not work. Any other suggestions? Thank you so much.

[Chrisy96]

I had my best luck when I spoke with a customer service representative. They were able to connect to my device and run diagnostic tests on it to see what was wrong. After trying all the recommended steps with the rep on the line, they concluded that the watch was basically broken.

I still had my warrenty, so I was sent a new watch. It arrived about a week to two weeks later. Not sure if you still have your warrenty; although, if this same issue happened to you it is likely a defect of the watch itself. Perhaps that may sway them to send you a new watch... best of luck! 

Chrisy96

[Joni6161]

Thanks so much! I appreciate that tip and I am going to try to call now.

Joni M. Leggio

Sent from my iPhone

[Tlfrazier]

I restarted it several times and changed the clock face, but it's still blank with a faint light when I tilt it up to look at it. Any suggestions?

[Joni6161]

This is obviously a common problem. Nothing worked for me either and
luckily mine was still under warranty. Call or live chat with customer
service and tell them about your issue. They sent me a new Fitbit (not the band, just the important
part). So far, so good!!!

[Tlfrazier]

Thank you. I may have to do that.

Moderator Edit: Personal info removed

[Chrisy96 · Accepted solution]

Hi folks,

I've had to do this twice now.

First time, as the original post I made says, it was basically like the back light was working, and the screen could be interacted with (i.e., my alarms would go off and I would touch the screen where the hypothetical "check mark" would be), but the screen itself was still blank.

This time, my Versa Lite was not responding to touch, but the screen would still pop up. However, the way in which the screen would light up would be seldom and random -- if I clicked the side button, the screen MIGHT light up, but most times it didn't. When the screen was lit up, I couldn't slide the screen to the apps. When my alarms would go off, I couldn't click the "check mark" to turn it off. You can imagine how annoying this is to have your alarm go off six times before FINALLY you are able to click to turn it off. 

These latter issues only seemed to happen after I did the latest system update. In the first few days after I did the update, I noticed a significant lag in how quickly I could scroll my screen to the apps. I brushed it off. But as the weeks progressed it got worse. Eventually the symptoms turned into what I described above. 

I believe the update was too big for the Versa Lite, as the lite is the most basic mode in the Versa family.

I contacted the support chat line again, and the rep sent me a link to recieve a replacement. However, this time around they ALSO gave me a link to reiceve 50% off a different FitBit model. Because I had already gotten a replacement for the Versa Lite the first time around, I opted to buy a different model. 

I suspect that the company is doing what most companies do nowadays with their products -- make such large updates that older models of devices can't properly function when added, so that customers give up and buy newer, more expensive models. 

It's disappointing but not at all surprising. 

Just thought that might shed some light on to any potential issues people have with their Versa Lites. It's not a popular model anymore, so there are not a lot of helpful threads on the topic; plus, there are newer, better models with many more feautres. 

Cheers xx

Chrisy96

[Joni6161]

Awesome!  What did you select and how do you like it?

[Chrisy96]

Hi Joni, 

I've chosen the FitBit Versa 2 Special Edition, in Navy Blue/Copper Rose. It's quite pretty, I must say.. I haven't actually received it yet, but it just shipped today, so I imagine it will come some time this week! 

Best, 

Chrisy96

[Joni6161]

Niiiiiice!  Sounds pretty and fancy.  I bet you'll love it!

[SunSpirit86]

I am having the same issue and have done all the troubleshooting. My Fitbit Versa Lite still has a black screen.

[Tlfrazier]

I finally had to have them send me a replacement.

Traci Frazier, Broker
Eastern Oregon Realty
541-620-0925
www.easternoregonrealty.net
specializing in customer service

[Chrisy96]

I would go through the customer support "Live Chat" for assistance - they will walk you through troubleshooting, and if they find that your Versa Lite still isn't working, they will send you a link for a free Versa Lite, and a link for 50% off a different FitBit model (you have to pick one or the other, you can't choose both).

Here is the link for the Live Chat: https://myhelp.fitbit.com/s/support?language=en_US

You will be put in a wait list, and if you refresh the page you lose your spot, so be careful! It is very straight forward once you start speaking to a representative, they just ask you a bunch of questions. 

Good Luck!

Chrisy96

[Joni6161]

Call customer service.  They were very friendly and ended up sending me a replacement.  So far, so good.  Hope it continues because I really love this model.  

[Tlfrazier]

I did and I did receive a replacement. So far so good on mine also 👍

Traci Frazier, Broker
Eastern Oregon Realty
541-620-0925
www.easternoregonrealty.net
specializing in customer service

[Katieculbert]

I'm having the same problem right now. And I was using the original clock face by fitbit. I'm trying to change the face right now... Just to try something. Now it's trying to change the screen and nothing is happening. It's been loading fir 10 minutes. It didn't take that long last time.