Versa Lite blank screen

[Chrisy96]

Hi folks, 

For some reason, my FitBit Versa Lite's screen is just blank. I'll hold the only button down for a couple of seconds (10-15) and nothing happens. The screen will light up momentarily (only the back light), and then it will go back to being completely black. It's syncing to the app on my phone, and when I just press the side button (not holding it down, just pressing), it will buzz momentarily. I have no idea what to do with it. How do you factory reset a FitBit Versa Lite when the screen won't show up? Is there some other way? 

Moderator Edit: Clarified subject

Thanks, 

Chrisy96

Moderator edit: updated subject for clarity

[Joni6161]

It's obviously some type of glitch with the Versa Lite.  Call customer service.  Hopefully they will send you a replacement after you've exhausted all troubleshooting.  Good luck.

[SunSpirit86]

Thank you. 

[Katieculbert]

I fixed it by rebooting the fitbit.
Thank you!

[jnznat]

Same issue here. Nothing worked.

Chatted with a rep who advised that my device was past the warranty expiration. Purchased and set it up in the middle of June 2019, so it quit about 22 days after the warranty expired. 
they offered a 25% discount on a new device. Think I’ll see what else is out there that may be better. 

[slkpugh03]

My Versa lite has a black screen.  I tried holding the button down 15 seconds and recharging, etc.  I tried changing the clock face but it won’t sync with my phone.  It shows how much battery and can change notifications.  Any idea on what I can do?

[Joni6161]

I would definitely call or chat with customer service.  Hopefully you are still in warranty and they will send you a replacement at no cost.  Luckily I was.  I have heard that those who are not may get a nice promo code to get half off or so on a new model.  Good luck.  This is definitely a glitch with the Versa Lite and they should honor a replacement.

[slkpugh03]

Thanks for responding.

Sent from my iPhone

[Tweeeter]

 try to change the clock face on your device, please follow these instructions:
With your device nearby, in the Fitbit App, tap the today tab
Tap on your profile picture.
Tap on your device image.
Tap the gallery clocks tab
Browse the available clock faces.
Tap the clock face you want.