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Versa Lite connection difficulties

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‎09-26-2020 22:12 - last edited on ‎09-27-2020 20:14 by Fitbit Moderator

‎09-26-2020 22:12 - last edited on ‎09-27-2020 20:14 by Fitbit Moderator

I have had my fitbit Versa lite for a few months and all of a sudden it is displaying the wrong time and won't connect to my phones Bluetooth???  Any suggestions?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-27-2020 20:12

‎09-27-2020 20:12

Hi @SamMorgan, welcome to the Community Forums!

 

Thanks for bringing this to our attention. If you're having syncing difficulties with your Versa Lite, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your phone that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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‎09-27-2020 21:56

In response to RicardoFitbit

‎09-27-2020 21:56

I’m having a similar issue and have done all I can, and my phone still can’t find my watch. Since I did a factory reset on the watch, I can’t do much else.

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‎09-28-2020 03:14

‎09-28-2020 03:14

Same thing here. I have done all the steps and it still won't connect. I can't get it to sync at all. So frustrating!!

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