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Versa Lite does not turn on

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‎02-22-2021 10:39 - last edited on ‎02-22-2021 18:32 by Fitbit Moderator

‎02-22-2021 10:39 - last edited on ‎02-22-2021 18:32 by Fitbit Moderator

Hello, my Fitbit Versa lite doesn't turn on, sometimes when I put it on the charger it appears the fitbit logo but nothing happens, I've tried restarting but nothing happens, can someone help me?

 

Moderator Edit: Clarified subject

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‎02-22-2021 18:32

‎02-22-2021 18:32

Hello @Danimar_Costa, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply.

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‎02-22-2021 18:32

‎02-22-2021 18:32

Hello @Danimar_Costa, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply.

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