Versa Lite firmware update issue (RESOLVED)

[AlessFitbit]

Fitbit Update: 4/27

Hi, Versa Lite Fam!

Today we're announcing a new firmware: Fitbit OS 4.1.2(version:70.7.27), which addresses and solves the firmware update issue that was identified and reported in this thread. Please update to this new firmware once you see the update banner inside of the Fitbit app. 

If you attempt this new update and have issues, PLEASE FOLLOW these step by step instructions in this article: Why can't I update my Fitbit device? 

DO NOT ever attempt a factory reset as a troubleshooting method for Versa Lite. Thank you all for your patience while a fix was put in place. 

Fitbit Update: 12/12

Hi Versa Lite users,

If you recently purchased a Versa Lite, or if you recently tried completing a firmware update and had issues our teams are aware of the problem.

We're currently investigating and working on a resolution. Please DO NOT perform a factory reset on the watch as a troubleshooting method. 

Instead, try the following:

• Plug the watch into a computer and attempt the update over Bluetooth. You may need to resume the update if it fails a few times. Note: You must have the watch plugged into a computer to improve the chances of successfully updating. 
• If you have more time available, contact our Customer Support and they can walk you through another method using a Windows 10 computer. 

As a side note, if you encounter any issues while updating it, please perform the troubleshooting mentioned in this article: Why can't I update my Fitbit device? 

Thanks for your understanding and cooperation while we work hard on a fix. 

[Krimson02]

Thanks! I'll try anything 

[ranjinipilla]

No I am sure others have tried others with the Windows but we can't all just get new computers for the Versa Lites!
Thanks though-I think we need new models as there must be something intrinsically wrong if more than one have similar problem!
Thanks again,

Ranjini

[Aims1891]

Ive allready tried this didn't work for me, haven't been able to use my fit bit over a week now I actually can't believe that there is no solution other than Windows 10 absolutely ridicules 

[AndrewLoveday]

Hello,

My watch successfully updated but has some odd behaviour since.

When I recieve a phone call now the number comes up on my watch and vibrates as it should. Although, after the call has ended the watch continues to show the caller number and keeps vibrating and I have to turn the watch on and off again.

I wouldn't mond once or twice but EVERY phonbe call this happens on?

Is there anything that I can do to fix this?

Thank you

Andrew

[Cmw85]

Windows 10 is not a fix all. It may definitely work for some but it most certianly does not work for all. I have tried everything with my first Versa lite including windows 10 and nothing worked. Thankfully they sent me a replacement and that one worked just perfectly once I received it.

Sent from my iPhone

[Scoleman0029]

I tried this and nothing.

[kbonney]

Hubby is going to do that today since he has a day off. We actually managed to get it hooked up to a Windows 10 laptop last night and that didn’t work either. Believe it or not, I miss having my Fitbit. I used it more than I realized. 

[Hemantkdz]

Purchase a new versa lite taking too much time for updating ..... trying to update from.last 24 hr

[Raquelo]

Hi,

I have managed to get a replacement Versa from Fitbit, so I am thankful.

[evaughn19]

After seeing that this issue is so pervasive and none of my hours of troubleshooting (if you link me to the basic troubleshooting page and ask me to confirm that I've tried it more time I'll go crazy) I've decided to give up on this product, and Fitbit as a whole because they thought it was a good idea to make it. If you're reading this and have spent hours and hours puzzling: it probably isn't going to work, you wasted your money.

[chow4now]

my versa lite is doing the same

i did a hard reset to give to my husband

after that it took along time to download update (hours and hours)

now the unit updates to 100% and then the watch resets itself back to a hard reset (all on its own)

then reconnects but the update stays at 100% and then watch resets again

vicious circle over and over

how do i fix this

[Devotions]

Are you aware that tech support is still suggesting a factory reset as a fix? Has no one told them this bricks devices?

[Aims1891]

So have I will be sure to not update it again 😳

[evaughn19]

You'll end up losing access to a lot of apps. My device is useless bc it
updated to a slightly older firmware and now I don't get Spotify.

[ranjinipilla]

I wish I were to get one too!Meanwhile am wearing the old one till then!

Thanks,

Ranjini

[Devotions]

Well. After Support told me to do a reset and it bricked my watch, I can’t get the Win10 fix to work either. I contacted a supervisor who wants to...

send me a new Versa Lite. Which won’t be able to update either. Right? Am I crazy or would that be completely unhelpful? I’m super frustrated right now. 

[GoyoM]

Did you try the steps show above. The worked for me AFTER I did a reset and bricked my Versa lLite.  You have to connect the Windows 10 laptop to your Fitbit via Bluetooth and then make sure your phone does NOT connect for the time being. 

Reposting this in the hope that it helps.

-----------------
I experienced the same thing as others in this thread. The firmware update made my touchscreen very unresponsive, almost dead. I did a factory reset before I read the first entry here that said not to do it. I re-paired the Versa Lite to my phone. During set up it said I had a firmware update. It took a day to more or less complete. I was asleep at the time but when I woke up it was stuck in a reboot loop. Nothing I did would stop it.

Here is what I did, it worked, and it was a LOT faster than before with the phone.

I forced stopped the app on my Android phone (so it could NOT connect to the Fitbit). You could also turn of Bluetooth on your phone.
I set up the Fitbit app on my Win 10 laptop.
I connected the USB charger to the USB port on my laptop.
Got laptop Bluetooth to pair my Win 10 Laptop with Versa Lite.
Laptop said USB device "Versa Lite" was also recognized.
Started the update from within the WINDOWS 10 app (not the phone app).

It took just over an hour for the whole update, and it worked! The Versa Lite is set up with the older (pre-November) firmware and I am going to leave it that way until I hear they have fixed this problem.

[Devotions]

Yes, that’s the Win10 fix I mentioned. 😭 Tried three times only to have it fail.

[chow4now]

I did the Windows 10 PC fix like GOYOM suggested and it worked

my Versa Lite was bricked as well

the update did take a few hours but all is well and thank you for the fix.

[Akinser]

What about the issue for the Versa? Is Fitbit aware of this issue and working to resolve it as well?