Versa Lite firmware update issue (RESOLVED)

[AlessFitbit]

Fitbit Update: 4/27

Hi, Versa Lite Fam!

Today we're announcing a new firmware: Fitbit OS 4.1.2(version:70.7.27), which addresses and solves the firmware update issue that was identified and reported in this thread. Please update to this new firmware once you see the update banner inside of the Fitbit app. 

If you attempt this new update and have issues, PLEASE FOLLOW these step by step instructions in this article: Why can't I update my Fitbit device? 

DO NOT ever attempt a factory reset as a troubleshooting method for Versa Lite. Thank you all for your patience while a fix was put in place. 

Fitbit Update: 12/12

Hi Versa Lite users,

If you recently purchased a Versa Lite, or if you recently tried completing a firmware update and had issues our teams are aware of the problem.

We're currently investigating and working on a resolution. Please DO NOT perform a factory reset on the watch as a troubleshooting method. 

Instead, try the following:

• Plug the watch into a computer and attempt the update over Bluetooth. You may need to resume the update if it fails a few times. Note: You must have the watch plugged into a computer to improve the chances of successfully updating. 
• If you have more time available, contact our Customer Support and they can walk you through another method using a Windows 10 computer. 

As a side note, if you encounter any issues while updating it, please perform the troubleshooting mentioned in this article: Why can't I update my Fitbit device? 

Thanks for your understanding and cooperation while we work hard on a fix. 

[Babsbabs1]

I too have this issued new Versa lite for Xmas my daughter set it up for me on the 18th January worked great and I love it until it said I needed to update it on the 29th Jan took over 12hrs to update finally managed to sync it around 8.30pm on the 30th then wouldn't connect to Bluetooth couldn't find device and since then nothing dashboard shows calories steps have disappeared. Been in constant contact with fitbit said its my phone that's not compatible although Xperia XA is on the list XA1 aparently isn't. Tried it on two other phones but won't sync tried to sync on laptop but won't. Had fitbits since 2015 first flex then charge two which has issue with cracked screens. Feeling very frustrated wondering if anyone has any suggestions as I have tried everything that fitbit has sugested

[KrystleCording]

What happens if the update crashes your Fitbit and the screen will no longer turn on shortly after the update? How can that be fixed? I’ve tried the factory three buttons reset for 30 minutes to no avail...

[galaxyking]

Let it sit for a couple of days and try again.

[Ann133]

It is the update. It ruined my versa lite that was working great until the update.  Now I am lucky if it will sync a few times a day without me having to uninstall the app and reinstall.  Changing the clockface now gives me a  clock error for clockfaces I have purchased before the update and worked fine then.  They have sent me 3 replacements which are, of course, refurbished ones and all locked up after support had me do factory resets.  They are now not even good paperweights.  The sad thing is they are sending me emails pushing versa which they know will not work with the update they dont seem Intent on not fixing.

Sent from Yahoo Mail on Android

[SunsetRunner]

I haven’t been able to get updates on my fit bit. I just bought my versa lite a little over a year ago. But since the iOS update I haven’t been able to use this Fitbit to its full potential and it’s upsetting that I spent money on this tracker and it doesn’t work. I would like a refund and would like to know how to go about that!! I’m tired of waiting. For them to “figure it out” or that “we are working on it.” 

[Ann133]

Dont accept a replacement from them.  It won't work anyway and once you do a refund is not possible, they say.

Sent from Yahoo Mail on Android

[galaxyking]

I actually believe that they think I will just go away but I am going to be a pain on their side. It is not right getting the run around....mine was a xmas gift.The watch eventually reset after sitting in a drawer for about a month. But it doesn't function like it used to before the update. It is always trying to refresh when the phone is right beside it, tells me I need 500 more steps to complete the amount for the day, and I have been driving most of the day. I would of thrown it in the garbage but it was a gift from a special person. I use it to workout but I am not sure if the data calculated is correct. So, I am being patient....

[Babsbabs1]

Thank you I will try that as my dashboard is the same on 3different phones and my laptop and it hasnt synced since last Thursday evening

[jdiehl4]

I tried to install the new firmware update and now my Versa 2 won't even turn on. My fitbit was charging when i started the firmware update but nothing happened. I let it charge overnight and it still is not charged.  I've tried to restart it by holding the left button down but that does nothing.  When I attempt to install the firmware update again it says it can't find my versa 2 and asks if it's powered on.  Bottom line is it won't turn on and it won't charge.  I just bought it in December.

[Babsbabs1]

Mine connects to bluetooth on my laptop but the dashboard is still the same as phone just shows calories no steps although I can see steps on tracker

[Rich_Laue]

@Babsbabs1 both dashboards, the app dashboard and the web dashboard will tell you the last time the tracker synced. How long ago was the last sync. 

[Babsbabs1]

last thursday at 20.30pm

[kingdaddy4life]

New versa lite stuck one their of the way on the update. Tried all the tips now will not connect Bluetooth at all. Customer service sending a new one. This one better work.

[ranjinipilla]

What happened then? My Versa Lie just cannot be rebooted or updated ,so as to speak, since the last December.So I do things manually and wait for a new one .No reply as such.Ranjini

[HareBall11]

I got mine working. Last Saturday morning I decided that I couldn't do anymore damage, so I factory reset and went through the whole setup again. After I downloaded the updates, things still weren't working, but I started to dig around and came across notification settings by tapping on my icon in the top left, then tapped my Versa. In there I clicked on Notifications under General and then scroll down to App Notifications and click it.  All mine were turned off! I went through and set which ones I wanted notifying me and after I got through, they all worked. I know this isn't going to help some of the folks, but it will the ones like me who just needed notifications. Below is where the settings are.
Open your fitbit app and open your account by tapping the icon in the top left. Where it says device hold down on Versa 2. In the next screen scroll down to Notifications under General. Then in that screen tap App Notifications. Go through those and choose what apps you want to be notified by.

[kingdaddy4life]

If mine would reset I'm confident I could resolve my issue. I'm a half a step from the device being a brick. Hopefully, the replacement won't give me any issue.

[Ann133]

Wishing you luck.  I have replacements that are bricks,.not even good paperweights.

Sent from Yahoo Mail on Android

[Stella2sam]

I have today received a new versa lite from Fitbit - all working!
No issues at this time.
Fitbit were very helpful.

Sent from my iPhone

[Nicky-s]

This happened to me. I plugged it into a PC and then updated with the app on my phone, this seemed to fix the problem 


Sent from Yahoo Mail for iPhone

[SunsetRunner]

Question, what happens if you don't have a computer to update the firmware?  Is there another why to update it & where would you go to find the firmware to update it on a computer if i can get one?