Versa Lite gone blank - Replacement process

[Jindi]

i have had Fitbit versa lite coming up to a year it’s been working great until about 2 weeks ago ! The screen has gone ! Stil picks my sleep step and heart and activity! I have been in touch 3 times and heard nothing from the Fitbit agents I have filled a form for a replacement but nothing I’m now be in my 3 week waiting 

please help !

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Jindi, it's nice to see you again participating here in the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Jindi · Accepted solution]

Well I have to say Fitbit has best customer ever ! I have been a fitbiter for the last 4 years ! It’s helped me during my 2 brain tumour surgery got up and going 😀

[RicardoFitbit]

Your update is appreciated @Jindi.

Thanks for the information that was shared with me, it's nice to know that we helped you during your surgeries and also to achieve your fitness goals. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[Jindi]

The versa 2 pebble is on its way 

so I can get back in to wearing the watch without worry ! 
I have always said best customer service is Fitbit you don’t get this service face to face 😀

[Vkmaye]

My question wasn't answered

[Jindi]

I’m still waiting for my notifications for my versa so now I’m 7 days in 

U.K. customer service and no one can tell me when my placement is coming 

dhl is delivering my no versa  Peeble but when I I check on dhl my order can’t be found . 
Please help jindi 

[Odyssey13]

Hi @Vkmaye  I don't see any question from you. What's going on?

[SunsetRunner]

i am on my third replacement (since 09/2019) and was told today, that i need to contact customer service to check in on why the device did not update and sync to my phone, i feel your frustration and disappointment