09-25-2019 16:39 - last edited on 09-30-2019 07:54 by JuanJoFitbit
09-25-2019 16:39 - last edited on 09-30-2019 07:54 by JuanJoFitbit
Losing time, did a factory reset last night, when i got it reset, then I had to do an update which took forever, when done it still was 4 minutes off, well by this afternoon it was half hour off, so was going to try another factory reset, well now it says can't find, yes it is charged and it is on, Bluetooth is on, I am lost and very frustrated, also has quit giving me notifications on text messages.
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
09-26-2019 15:08
09-26-2019 15:08
@nancart Please do and let me know. If that doesn't work, you might have to reach out to Customer Support as you may need a replacement.
09-25-2019 17:47
09-25-2019 17:47
@nancart after factory reset, before setting up the device again, have you removed versa from your phone bluetooth settings and rebooted the phone? if not, please try that. also, what's your phone model and OS?
09-26-2019 03:22
09-26-2019 03:22
09-26-2019 15:00
09-26-2019 15:00
@nancart this is a mystery to me. I would set up versa using different device (tablet, computer, your friend's phone etc.) so it is linked with your account. Then, I would use your phone to simply open fitbit app and sync. Fitbit app facilitates pairing of the device. There is no need to manually pair it from the phone's bluetooth settings once the device is linked with the account.
09-26-2019 15:03
09-26-2019 15:03
09-26-2019 15:08
09-26-2019 15:08
@nancart Please do and let me know. If that doesn't work, you might have to reach out to Customer Support as you may need a replacement.
09-27-2019 08:05
09-27-2019 08:05
09-29-2019 12:05
09-29-2019 12:05
@nancart I am glad your new Versa is on its way to you! 😄
09-30-2019 07:52
09-30-2019 07:52
@nancart I'm sorry for the late response. However, I'm so glad to hear that our Support team took care of your case and you will be back on track with a replacement unit. Thank you for posting the update here.
As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.
Thank you for your help @Marrrmaduke.
I'll be around if any question arises! 😀