Versa Lite not syncing with my phone

[Teri4]

My versa lite won't sync? I've tried everything unpaired. Repaired. Deleted the app. Turned both devices on and off again and have now factory reset. Device either doesn't connect or comes up and red x in a circle when trying to update. Please can someone help

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hello @Teri4, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[KaylaJade94]

Hi I'm having the exact same issue with my versa lite. I've factory reset it, uninstalled and reinstalled the fitbit app, set up a new profile, got it to connect but now once again it won't sync or connect, it hasn't been able to for the last 24 hours and it's really frustrating, nothing is working

[Teri4]

I've tried everything 🙁 still not working

[Teri4]

I have tried all this and still nothing working. It has been working fine.
Then all of a sudden. This last week the sync has been getting worse and
now not at all

[RicardoFitbit]

Thanks for your updates @Teri4 and welcome aboard @KaylaJade94.

Your effort and patience troubleshooting this situation are appreciated. For me to further investigate, can you both let me know which phones are you using? When was the first time you experienced this inconvenience and how many times since then? In the meantime I receive your answers, please restart your devices and then troubleshoot the Fitbit app with the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phones are up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your replies.

[KaylaJade94]

I have an oppo. I have factory reset my fitbit versa lite several times,
uninstalled and reinstalled the fitbit app several times and I can't get it
to work. It's my fitbit, which isn't even a year old. I tried setting up my
partners fitbit inspire on my phone and that set up perfectly.

[RicardoFitbit]

Your reply is appreciated @KaylaJade94.

Seems odd that you're able to setup your partner's Fitbit Inspire but not yours. Since the steps that were shared on my previous post didn't work, please try the below ones and let me know if the issue persists:

1. Restart your Fitbit.
2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
4. When the mobile device is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
5. Go on the app and try setting up the Fitbit as a new device. 

I'll be here if further assistance is needed, please keep me posted.

[KaylaJade94]

Hi, thank you for your response, I've tried all of that and hasn't worked.
I contacted fitbit support via phone call and I was eligible for a
replacement so they've sent that out for me, thank you so much for your
help.

[RicardoFitbit]

Thanks for your update @KaylaJade94.

I'm happy to know that our Customer Support team provided you assistance with this situation. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[Teri4]

The situation still isn't sorted. Fitbit still won't sync properly

[RicardoFitbit]

Hi again @Teri4, thanks for your update.

I'm sorry to know that you're still experiencing difficulties with your Versa Lite and the syncing process. Before we can move on, can you please clarify if your Fitbit is not syncing at all with your phone or is it but not as it should? 

I'll be waiting for your reply. 

[Teri4]

It is syncing but not as it should. Takes multiple attempts. It doesn't
sync through the day or night unless it's forced using the app. Meaning
waking up the time is always wrong. Which means the watch isn't even usable
to the time if the product won't sync properly.

[RicardoFitbit]

It's a pleasure to continue assisting you @Teri4.

Thanks again for the details that were shared with me. Based on the information that was shared with me, it seems that your Versa Lite is not constantly syncing with your phone because the Fitbit app is not running in the background. That said, can you please specify which phone are you using? Did you experience this situation for the first time after a Fitbit app update? Are you using more Bluetooth devices at the same time? I'll appreciate any information that might be helpful for me to investigate this matter.

I'll be here waiting for your reply.

[Teri4]

Thank you for reply. Fitbit is running in the back ground. I've experienced
it since the update and no other bluetooth devices are running. Huawei p30
pro.. The fit bit fails to sync even when forced majority of the time. On
the off chance it will sync but usually takes a while for the connection.

[GeneticJulia]

This seems to happen to me every time there is a software update. First with the charge 2 it would happen all the time when there was an update for the watch, but eventually I would get it to work again with much trouble. I got a versa lite over a year ago with the hope that it would not have this problem. But as soon as a software update for the watch was released,  the same thing happened and I never got it to work again. 

I unpair, try to re-pair, that doesn't always work - but when it does pair, it tries to do a software update and that always fails. Then it sits there with the logo on the screen, unusable. I have turned Bluetooth on and off, closed the app and reopened, reset the watch, restarted my phone and recently got a new phone, but the problem persists.

I considered upgrading to a new watch again, but since I have not been able to use the versa lite for most of the time that I've had it, I'm extremely wary of this sync problem showing up again after spending hundreds of dollars on a new device. I love fitbit and I loved the versa lite when it worked, but this problem is in serious need of a real solution. 

[Teri4]

This is exactly the same as my Versa! It's. So disheartening

[EddyT]

Je rencontre le même problème que vous depuis la fin d'année 2020. La synchronisation est devenue impossible. Et je ne bénéficie plus de tous les services, comme les stats sur le sommeil. Je suis très déçu ... 

[JJhelmrich]

Same issues here. I called it & it worked now it’s not again. Time is lagging also 

[MichelleLN]

Did you get an answer to this? Mine will not sync and has incorrect date and random time