I this same issue with my versa lite earlier today. Scenario that initiated this issue for myself: I had the watch in my front pocket while I was cleaning off black walnuts; knocking of the husks with a hammer on a concrete floor, then in a bucket of water with a large drill, which would have induced a large amount of vibrations to the watch. Not sure if this maybe overloaded the watches sensors or if it was just coincidence. Just informing readers of what I was doing just prior to noticing the big red X and can’t sync issues.
I got through this by doing the following steps:
steps on my iPhone 11xr
1) I had the versa app opened in the background.
2) in the iPhone settings for Bluetooth, I told the iPhone to forget the device. (For whatever reason, the phone STILL listed the device after supposedly forgetting it. I left it there and only did the forget device the one time)
3) I then went into the versa app and did a manually force refresh, by swiping down at Home Screen. This action started the whole process of it then requiring me to repair the watch via Bluetooth, then to put the watch on the charger so the app can perform the downloading/setting up/setting of the watch. I did get some sync notice out something similar after all that had finished, with the watch back on my wrist, but there was an ‘okay’ button on the screen. I just pushed that and continued on.
4) after that all finished, I went back to the app and did another forced refresh. I got a clock face warning then. I was using the new ‘SpO2 Signature’ clock face
i went into the app: account/versa lite/clock faces, and choose a different clock face, the ‘Trace’ clock face. It took it a minute to update the watch with the switch, but did finish.
5) I then switched the watch back to the SpO2 Signature clock face.
6) at this point, everything seems to be back to normal with the watch and all my data is still intact.
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