Versa Lite stopped working

[Polar92ed]

My daughters Fitbit will not sync, clock is off every day. I've tried every suggestion out there to no avail. I can get it to work for the time being and the next day everything is screwed up again! I want a refund or replacement. I bought the Versa Lite 1/20/20 for my daughters birthday. Not real happy. I don't know about you, but my time is more precious than sitting around trying to figure out this darn thing.

Moderator Edit: Clarified subject

[SunsetRunner]

Hi @Polar92ed - We are just other Fitbit users here. If you want to discuss your warranty, please contact Support. But before your do that, verify your daughter is trying to sync to one of the phones on the list of Supported Devices. 

[Polar92ed]

My phone is an android Samsung Galaxy S10+ and it is compatible. We've tried everything. Replace the **ahem** thing. 

[SunsetRunner]

Like I said, I can’t do that.

[Polar92ed]

We synced 52 minutes ago and clock is all ready off 4 minutes. By morning it will be off even more. I am calling fitbit tomorrow and asking for refund/replacement. Only 6 months old and runs like junk

[Polar92ed]

hey Carol B,

I have tried chat only to say I had a bad connection not once but 3 separate times. I will try calling tomorrow. I can't sit and do this all day. My time is precious, how about yours?

[Kasondra]

Mine was not syncing to my fitbit app on my phone as well. i have a Android S9 it was giving me a red exclamation mark when trying to sync to my fitbit app on my android phone. i realized that my versa was trying to sync to my laptop Fitbit app even tho i did not have the fitbit app open on my laptop. i'm guessing it trying to connect to my fitbit app on my laptop in the background.

- I turned off my Bluetooth on my laptop 

- clicked the sync now button on my fitbit app on my phone.

I was able to get my versa to connect to my fitbit app on my phone. if you have your versa connected to multiple things like your phone and Laptop by using Bluetooth like mine is. i'm guessing it cant tell what fitbit app your trying use the one on the laptop even tho you dont have the app open or the fitbit app on your phone.

my guess is my Laptop Bluetooth connection trumps my Bluetooth connection with my phone. hope this helps 🙂

[Polar92ed]

I tried this and still does NOT SYNC AND CLOCK IS OFF. NOT REAL HAPPY RIGHT NOW!😫

[SunsetRunner]

Good trouble shooting, @Kasondra! Glad that worked for you and thanks for posting. Your “fix” may help others. 

[MarreFitbit · Accepted solution]

Hi there @Polar92ed, it's nice to see you around the Community Forums. I'm sorry to hear your daughter's Versa Lite is not connecting to your phone and therefore is losing time. Thanks for the details provided in your post and your efforts in fixing the issue, I'll be glad to help you with that. 

I appreciate your help @SunsetRunner and @Kasondra (your post is really helpful!), I'm glad to hear you're back in business. 😉

@Polar92ed keep in mind that your Versa Lite may be showing an incorrect time since it hasn't synced yet or if it hasn't been properly paired to the Fitbit account. The Fitbit grabs the time of the device you're syncing with.

To see when was the last time sync or if your Versa Lite is paired, tap the Today tab > your profile picture > your device image. 

If the watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps (or please confirmed that you've tried them as described in the article): Why won't my Fitbit device sync?

In addition, we ask that posts stay relevant to the thread's subject, be productive, and follow our Community Guidelines. The Community is designed to empower users to achieve their goals by connecting with friends, other like-minded people, and Fitbit in a trusted environment. Keep your comments constructive and relevant to the topic. Thank you for your cooperation in keeping this a welcoming and constructive place for all members. 

I'm looking forward to your response. If the issue persists, let me know and I will be glad to create a support case on your behalf. We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.