Versa Lite time and battery draining issues

[Jaron]

I have a Versa Lite that is not even a year old yet.  The battery needs to be charged every other day and and it loses time.  It loses as least 2 hours during the night and a few minutes or more every day.  I don't use all the apps on it.  Just the time and the steps.  I am disappointed that I didn't even get a year out of this.  I have rebooted it but it hasn't helped.  Is this normal life?

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

Hi @Jaron, welcome to our Fitbit Community. I'm sorry to hear about the battery draining and time issues that your Versa Lite has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

The time might be affected due to a syncing issue. I'd like you to try the troubleshooting steps that are listed in this help article. After this, follow the tips that are listed in this help page in order to improve the battery life of your watch.

Finally, monitor your Versa Lite and see if the battery doesn't drain fast and it shows the correct time.

Keep me posted on the outcome.

[Jaron]

I have tried all of these things and no luck.  It will not sync.

[JuanJoFitbit]

Hi @Jaron, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.