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Versa Lite won't install clock faces

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‎05-12-2020 01:56 - last edited on ‎06-24-2020 03:46 by Fitbit Moderator

‎05-12-2020 01:56 - last edited on ‎06-24-2020 03:46 by Fitbit Moderator

The app doesn't load the page i need to install something when I click it its just loads forever and its the same with the clock faces when I click one still doesn't load I don't know why.

 

Moderator Edit: Clarified subject

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‎06-24-2020 03:48 - edited ‎09-23-2023 12:25

‎06-24-2020 03:48 - edited ‎09-23-2023 12:25

Hi there @Jpurple, welcome to the Community Forums. Thanks for the details provided in your post, I will be glad to help you to solve the inconvenience you're having when trying to install clock faces or apps on your Versa Lite.

If you haven't done so yet, please try these steps:

  1. Make sure Fitbit app  and Versa Lite version are up-to-date.
  2. Restart your Versa Lite 
  3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-24-2020 03:48 - edited ‎09-23-2023 12:25

‎06-24-2020 03:48 - edited ‎09-23-2023 12:25

Hi there @Jpurple, welcome to the Community Forums. Thanks for the details provided in your post, I will be glad to help you to solve the inconvenience you're having when trying to install clock faces or apps on your Versa Lite.

If you haven't done so yet, please try these steps:

  1. Make sure Fitbit app  and Versa Lite version are up-to-date.
  2. Restart your Versa Lite 
  3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes