Versa Lite won't update or sync

[YarnTeacher]

Ok, so I think this combines a bunch of different problems into one.

My son received a Versa Lite for Christmas and loved it!  It started to show the wrong time so I tried resetting it to factory settings last week and reconnect to his phone.  I uninstalled and reinstalled the app on his phone.

I can't get the fitbit to reconnect and update fully.  I can get the update to load about 50% and then it stops... I tried all last week uninstalling, reinstalling, resetting, restarting, etc. and nothing seems to work to get his fitbit back to working order.  Any suggestions?  Please? 

Thank you!

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @YarnTeacher, thanks for stopping by and for the details provided about your son's Versa Lite issues. I appreciate you've taken the time to troubleshoot the watch prior to posting here.

If  he is still having syncing and update difficulties, check and follow the troubleshooting steps provided here: Why won't my Fitbit device sync? and Why can't I update my Fitbit device?

Also, I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If you continue to having issues, would you mind providing the make/brand model of your mobile devices and the current OS? Also, let me know if you're getting any message or error message so I can go from there. 

I look forward to getting you back on track.

[Ctrotti]

Having the same issue and no amount of trouble shooting works, pretty much guarantee it’s because of the latest fitbit update 

[MarreFitbit]

Hi there @Ctrotti, thanks for stopping by and for letting me know that you've tried all the tips and recommendations provided above. Since nothing of that have worked, I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as they can since due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Let me know if there's anything else I may do for you.

[Ctrotti]

Thank you! 

[MarreFitbit]

Hi @Ctrotti, you're welcome.

[versaysb]

I'm having the same issue as Crotti - I've tried rebooting, turning my iphone off and resetting and it continues to not connect to bluetooth and therefore is not able to sync nor get any  notifications.  It was working fine until a few days ago and then everything went crazy.  

[MarreFitbit]

Hi there @versaysb, thanks for stopping by and for troubleshooting your Versa Lite prior to posting here. Before moving forward, I'd appreciate if you can confirm that you've followed the steps provided in these both help articles: Why won't my Fitbit device sync? and Troubleshooting quick tips for iPhones.

I'll be around, keep me posted.

[versaysb]

Yes I’ve done all of the steps. I even removed it and set it up again. It reloaded and all seemed to be fine but it won’t connect to Bluetooth to sync or give me my notifications and the time is now 20 minutes off over a 3 hour period.

Yvonne

[MarreFitbit]

Hi there @versaysb, thanks for confirming that you've tried the steps I recommended above. Would you mind checking these two requirements?

1. Toggle the iMessage setting; general > Messages > iMessage
2. verify the `Show Previews` to be on `Always`.

If so, I wanted to let you know that if you're on iOS running OS 13.4.1, 13.5, or 13.5.1, we’re aware of an issue with the notifications and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[versaysb]

Yes it is configured as you I dictated and yes I’m on 13.5.1

I have rebooted my phone again and still am not able to connect to Bluetooth

Yvonne

[Ctrotti]

Good to know i’m not the only one having issues with Bluetooth and pairing. I’ve spent hours trying to get my fitbit paired. I figured it was an issue with the latest apple update since I’m on 13.5.1 too and that’s when all my problems started.

Out of curiosity does your fitbit also show a totally random time? 

[versaysb]

Yes. I’m now about 4 hours off as I ha EMT been able to sync since yesterday. Very frustrating for sure. Hopefully they get the fix in soon or I’ll ha e to find another watch to wear.

Yvonne

[Ctrotti]

Interesting. Thanks!  Mine is way off too. Well I’m going on day 4 with no luck.. definitely contemplating a switch to Apple Watch. This hasn’t been the first update that’s resulted in fitbit issues. Definitely frustrating..  hope it’s solved soon! 

[MarreFitbit]

Hi there @versaysb and @Ctrotti, we acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our team is working to identify a resolution as quickly as possible. Let us know if there's anything we can do to assist you in the meantime.

[YarnTeacher]

After help from a wonderful patient customer rep, it's back to working.  Had to dock it to my computer and link it.  

[Ctrotti]

Interesting! I tried plugging mine into my computer and then pairing it to my phone with no luck, did you have to do anything else? 

[MarreFitbit]

Hi there @YarnTeacher, thanks for the good news! We're glad to hear that you're now back on track. 😉

Do not hesitate to contact us by either here or with our Support Team if you need further assistance.

[versaysb]

Very disappointing that this solution was not suggested for us to try to correct our issues.

Yvonne

[Ctrotti]

Right... although they don’t tend to do much troubleshooting here. the customer service reps that work the tickets are usually more helpful.. but I did at least plug my watch into my laptop and tried to pair it to my phone and it still didn’t work, but curious if they did something I didn’t..