Versa Lite won't update or sync

[YarnTeacher]

Ok, so I think this combines a bunch of different problems into one.

My son received a Versa Lite for Christmas and loved it!  It started to show the wrong time so I tried resetting it to factory settings last week and reconnect to his phone.  I uninstalled and reinstalled the app on his phone.

I can't get the fitbit to reconnect and update fully.  I can get the update to load about 50% and then it stops... I tried all last week uninstalling, reinstalling, resetting, restarting, etc. and nothing seems to work to get his fitbit back to working order.  Any suggestions?  Please? 

Thank you!

Moderator Edit: Clarified subject

[versaysb]

So I just loaded the update on IPhone that was published today and I’m still not able to pair my device to Bluetooth on my phone and so still not able to sync. My watch is now 13 hours behind the correct time.

Is there anything else that I can do. I’ve reset the watch. Rebooted my phone and turned the Bluetooth in and off and still nothing.

Yvonne

[MarreFitbit]

Hello @versaysb, thanks for the recent details you've provided and for your efforts in fixing the syncing difficulties between your Versa Lite and iPhone. I created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

Hey there @Ctrotti. I totally understand where you're coming from. Since you're still having issues, please reply back to the last email you received from our Support Team on June 18th so they can continue assisting you, they haven't heard from you since then. 

[versaysb]

My watch has now totally stopped working. I either just have a blank screen or the Fitbit icon. I have tried charging it - overnight - but still nothing happens. So basically I can’t use it at all now. Hopefully it won’t be 7 days until I hear from someone as I’ve already been without my watch for a week already.

Thanks
Yvonne