Versa Screen Scratches

[ShortBeckie]

Does anyone else have a Versa that seems to be easily scratching (on the screen)? I haven't even worn mine for 24 hours and I already have several scratches on the screen, one of which appears quite deep. 

[SunsetRunner]

Hi, yes mine looks old, and I bought it in July. Very disappointed. 

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@ShortBeckie wrote:

Does anyone else have a Versa that seems to be easily scratching (on the screen)? I haven't even worn mine for 24 hours and I already have several scratches on the screen, one of which appears quite deep. 

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[kathyl54]

Yea, LOTS of people sadly.
Sent from my Sprint Samsung Galaxy S7.

[Squishy_Bunny]

I just bought my wife the Versa and the screen is scratched in under an hour. They could have used Gorilla glass just like modern phones have, especially for a watch that is made for the active. Yes I'll purchase a cover but now I need to figure out how to move the scratch. Or maybe just return the fitbit if even possible and get the rose goldGalaxy watch 42mm with Gorilla Glass DX. 

[Nanglgrl]

I think Fitbit has lost a lot of repeat customers due to this issue and their poor customer service. I’ve worn a version of Fitbit for years but will be switching to a Garmin when it’s time for an upgrade. 

[kathyl54]

I would try and return it and get something else.  Too much money to pay for a defective product. 

[nay1228]

That's terrible it happened after such short use. I knew from experience with my Blaze that the screens can scratch easily. I ordered screen protectors with my Versa and haven't worn it a day without them. I agree, it is far too much money to spend to have ruined so easily. You would think with so many complaints about this product that Fitbit would make some revisions on the glass.

[jenbug1226]

I got this one on Amazon.  It's great!

https://www.amazon.com/gp/product/B07GDH1MFR/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

[Rica994]

I agree! I thought about returning to where I purchased it from but I bought a screen protector and just dealt with it...
Here is the one I bought IQShield Fitbit Versa Screen Protector from Amazon.

I will send back if there are any other problems.

Sent from my iPhone

[ChandlerD]

Are the IQ Shields good? Have they held up well?

[Rica994]

Yes, I’ve had it for a couple weeks now. No lifting and I’m able to access the screen without any problems!

Sent from my iPhone

[Seashellmd]

I purchased this as well and I am very happy.  I like to changing up the colors.  Still think FITBIT should make a more durable screen, but I like the Versa and this will help with any more scratches.

[ChandlerD]

That's good. I may look into them. I'm hearing good things

Chandler D

[ReevaAnnWalker]

The major problem is they will not take it back with scratches. I have had it one day and somehow between home and work this morning: between taking it off the charger, putting on my jacket and walking to work it got scratched with a lot of mini scratches. I've never seen anything like it.... 

[kathyl54]

I understand your frustration. It has really upset me with what has happened with this watch. I am still using mine, even though there is a deep scratch. I bought a glass screen cover from Amazon. I have to replace it about every 2 months because it gets all scratched and cracked.

[jenbug1226]

This cover is the BEST: SIRUIBO Compatible Fitbit Versa Case, TPU Plated Screen Protector Rugged Cover All-Around Protective Bumper Shell Compatible Fitbit Versa Smartwatch, Clear

My Versa look brand new. It’s easy to remove for charging, easy to put back on and I have no trouble using my screen.

Sent from my iPhone

[Elanao]

Yes I have one of those too

Sent from Yahoo Mail on Android

[MicheleB17]

Mine did the same thing. You would think with a touch screen that they would be a little more durable 

[kathyl54]

You would think that for sure.

[Rica994]

Yes, I agree! I put the screen protector on and haven’t thought of it lately. The cost is too much for it to be scratched within hours of purchase.

[LaurenGripp94]

Best Buy actually doesn’t offer the protection program anymore 😞 just got my Fitbit and it scratched they said there’s nothing they can do 😞