Versa Setup

[srsimmonds]

New to me Versa....

Factory Reset

New App on iOS, android and Windows 10.

All find the watch

All generate a four digit code

And when entered.....

On iOS - "something went wrong"

Android goes back to account page

Windows 10 " trouble connecting to fitbit.com

Any advice.over and above the generic on here which I have done?

Thanks

Steve

[SunsetRunner]

Hi, first of all: can you explain to me why you did a Factory Reset on a new Versa? Or an I understanding you wrong about this? I assume that the most important one is to setup your Versa with your phone. Which phone are you using? If we do not know that, we're not able to help you the best way possible.

[srsimmonds]

Hi

Not a new Versa. A new to me Versa.

I have tried with a One Plus 6, iPhone 6 and Windows 10, all with a similar
outcome as in my post.

Does that help?

[SunsetRunner]

Hi, yes. Maybe this workaround can help you setup your Versa: https://community.fitbit.com/t5/Versa-Versa-Lite/Hassle-free-guide-to-update-your-Versa-s-firmware/t.... good luck!!