Versa Stopped Working

[Wick12345]

I am not sure what to do.  I was just wearing my watch and looked down and it had stopped showing anything on the screen.  I have tried charging it (it had 60% earlier that day) and I have tried holding the back and bottom button for 10 seconds.  I am worried I need to make a warranty claim but I am guessing it will take a while 😞  Any other suggestions?

[SunsetRunner]

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@Wick12345 wrote:

I am not sure what to do.  I was just wearing my watch and looked down and it had stopped showing anything on the screen.  I have tried charging it (it had 60% earlier that day) and I have tried holding the back and bottom button for 10 seconds.  I am worried I need to make a warranty claim but I am guessing it will take a while 😞  Any other suggestions?

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You tried a restart but do the RESTART several times.

[232kat]

This happened to my Versa, the screen went strange and then stopped working.  I contacted support and then after sending them a short video following their instructions they sent me a completely new watch with strap, charger - everything.  I cannot fault their response and I am very pleased as I really like the watch.

[AlvaroFitbit]

@232kat A warm welcome to our Community! Sorry to hear about your Versa not working as it should but happy to also hear that Support was able to help you with a replacement device. This may help other members in the same situation. Hope you are already back on track and getting all those steps!

I'll be around!

[vintagechutzpah]

Unfortunately, same thing happened to me!

It was just on 60% and then it all went black. I tried re-charging. The interface goes back up but won't get past to 1%. Once you take it off the charger, it's just dead! I tried to troubleshoot + factory reset but nothing works. 

I contacted customer service. The chat agent was great. I am now doing an e-mail exchange. They decided that it might just be the charger. They'll be sending a charger replacement instead. I'm from the Philippines so imagine how long will that take. Imagine also the frustration when I try the new charger and it still doesn't work and it ends up being the hardware fault at all.

I wonder how they decide from the complain and the videos that I sent that it was just the charger. Ugh. I'll be really so mad if it's not just the charger.

Oh! Quite frustrating!

[Graywolf40295]

Same thing happened to me.  I'm trying to figure out how to make a claim.

[vintagechutzpah]

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@Graywolf40295 wrote:

Same thing happened to me.  I'm trying to figure out how to make a claim.

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Hi! Make sure to do all the troubleshooting they recommend and record it. Send those videos to their support email. When the charger they sent me won’t fix the dilemma, they finally decided to replace the pebble. Took 5 days for me to get it from

China to PH.

Sent from my iPhone

[MrsGiles]

Hello! Same thing happened to me today. I shut it off through the settings shutdown option. Then placed it on the charger. Waited a few minutes. Turned it back on and then back on the charger. Went into the FitBit app and changed the clock face. Then checked and it worked. I'm glad I didn't need to replace it. 

But just out of curiosity those who did have it replaced did you lose all of your past data? 

[Wick12345]

No the past data is stored on the Fitbit servers. It isn't even on your
phone.

[coffeehound]

My screen as well on my versa has quit working.. Quit troubled.. Not only have I lost my watch and my

motivation.. I have tried a restart, several times and have gotten nothing..

Blue tooth has been turned on and off as well as the phone.. app is not syncing as well.

Any suggestions anyone?

[LaPortia]

Did you go through their customer service on Twitter. I am getting nothing from them but apologies. I only had my Fitbit for 2weeks!

[JENN75]

I purchased my Fitbit versa a few months ago and it stopped working... screen is completely blank.. not sure why it stopped already? Any suggestions?

[SteppingAK]

My FitBit was replaced Oct 2018. I recieved a replacement and this replacement JUST stopped working too. Bumbed about it

[SunsetRunner]

Same issue. What's sad is it was my replacement for a charge 3 that was basically an alarm, nothing worked right. Had the versa about 3 months and it just quits halfway through the day. Had c.s. On the phone and we did every trick in the book. Nothing worked. So now I'm getting ANOTHER replacement  the versa. I want to give it one more shot. If this one dies I'm out. I'll try a different brand. 

[Erica70]

I have had my Versa for 3 months and loved it - till it died yesterday half through my laps. It seems to be the same issue - screen stopped working and then it went blank, then the fitbit logo started flashing and now it won't charge. It was fully charged yesterday  and now 0%.Grrr

[SteppingAK]

Fitbit was kind to send a second replacement,  so far it's been great! Only issue is the weather is in Celsius instead of Fahrenheit. Hope it does not stop working again. I love the Fitbit community and my challenges with friends. I wouldn't know which brand to buy. To much research.

[NurseMal17]

My ionic did the same thing after swimming with it, my warranty was expired so all customer service could do is give me a 25% discount on a new watch. I tried different chargers, restarting, and even factory reset and nothing worked. I hope you have better luck. Was thinking about getting a versa but not sure if I am going to go back with Fitbit after this.

[YojanaFitbit]

Hi guys, thanks for all the details that you've included on your posts. Sorry for the time it took me to respond. I'll do my best to help you out with this.

@LaPortia and @JENN75 Thanks for reaching out the Forums, welcome to the Forums. I'd like to have more about the details of this situations that you're facing. If you already try the steps suggested here and restart it your Versa. Please let me know so I can request to one of our representatives to get in touch with you. We're very interested in get you back on track as soon as possible, it's important to include all the steps that you've tried to avoid repeating same instructions. 

Hey @SteppingAK, thansk for sharing your experience with Fitbit products and platforms. Fitbit tries to offers different a new features in regards fitness. I'm glad to see that you've received help from our team. We're here to help and to provide support for you!

About the your inquiry in regards to Celsius instead of Fahrenheit. The temperature scale (Fahrenheit and Celsius) is determined based on what you have chosen for "Length Units" in your account settings. If you have this set to "Miles," temperature will display in Fahrenheit. If you have it set to "Kilometers," temperature will display in Celsius.

In case that you want to change that information on your Versa (weather app) try:

1. Open the Fitbit app and tap the Account icon > your device image.
2. Tap Apps.
3. Tap the gear icon next to Weather. You may need to scroll down to find the app.
4. In the Temperature Unit section, tap Units and choose the unit you want to use.
5. Sync your device and then open the Weather app on your device to see the updated units.

@SunsetRunner That sounds a lot of work, thanks for taking the time to share your feedback. Please know we're actively reviewing your responses and providing feedback to our product development team. Hope you can get back on track with your new Versa really soon! We'll be here if you need anything else.

@Erica70 It's great to have you here, welcome. Please know, we strive for excellent customer service, and customer satisfaction remains our number one goal. I've checked with our Support Team and apparently they already took your case under their wings. You should have a response soon, keep an eye on your email inbox. Let me know if you need more details about this.

@NurseMal17 Your feedback is greatly appreciated! We hope you can continue enjoying your workouts activities using Fitbit. Versa is a really good product and in case that you're interested in a different model check what's new here.

I'll be around, keep me posted. 

[Erica70]

Ok,  so I have just received my replacement Versa in the mail. Should be a happy day right??? NO. I have just set it all up and when I was done the screen is a grey colour and it is glitching between screens and will not respond to my swipes.  It is doing its own thing and I am furious

[SteppingAK]

@YojanaFitbit 

****My FitBit is ONLY in miles****

I stand corrected, thank you, it's in Farenheit now 👍🏿😉🙌🏿