Versa Syncing to Mobile, and notification issue w/Samsung S9+

[KasiaGupi]

I have the Versa and the Firmware version 32.68.9.15, Mobile is a Samsung Galaxy S9+

Ok there are some for now the past Month. The Versa does not want to sync to the app, I have the settings on Sync all day, and it doesn't. I have to go into the app and force a sync, and even then it says "Can't find device", the Versa is on my wrist while i am holding my phone. This also causes my Versa to not get any notifications. I use this function alot while i work, for my phone is kept on Silent due to meetings and getting the notifications to the versa helps me stay on top of issues or problems with my staff and now that it isn't working i am very disappointed, and I am forced to have a work around.

I have tried many different ways to fix this, I checked to make sure that the notification function is turned on, Yes it is. I have checked to see if there is any App update to fix the issues, there are no updates. I have checked to see if my phone has any software updates, there are none. I have disconnect the Bluetooth and reconnected it, no help at all. I have completely disconnected my Versa from my phone and started from scratch syncing it to my phone, which is a pain to do, (this fixes the issue but only for 2 or 3 hours then it goes back to having issues). The only way to get these things to fix themselves for me at least. i have to restart my whole phone. Yet even restarting my phone only fixes the issues for 2-3 hours. I do not have any battery optimizing on either.

My versa is charged and never had any issues until a month ago. I kept saying to myself fitbit is aware most likely and they will fix it with the next update.......there have been updates to the app, but it does not fix or address the issues. My versa is still new it hasn't even been a year since i upgraded from the flex to the versa. 

What is fitbit doing? I see many topics about the notifications not working, syncing issues when i finally chose to sit down and post about it, and i don't see any real resolution. 

[SunsetRunner]

hi, when i finally found my account on the fitbit app I got it going and then it stops and the bluetooth will not pick up the device, I will get an exchange at Costco and hope the new one will connect and stay connected.

[BJI]

So this morning I did a factory reset, at your suggestion. Now, although everything else works, the versa two is sitting right on top of my router and I keep getting no network connection messages. So it’s even worse than not connecting to the Wi-Fi. I can’t even set the Versa 2 up again.

[BJI]

I did a factory reset this morning. Now, although my Fitbit is sitting right on top of the router, I get a no network connection message. Everything else that uses this router works fine 

[Loren72]

I will be doing the same thing. 

[BJI]

My old Blaze connected perfectly fine with the same WiFi that my Versa 2 refuses to connect to. WTF

[SunsetRunner]

There are so many negative comments for the versa that I will get a refund and the heck with this! More and more comments are convincing me to return it and buy something less complicated. 

[KasiaGupi]

It's very sad to see this many issues that havent been resolved. Even the
fact the FitBit themselves aren't responding is putting a bad taste in my
mouth. I guess selling to google means they have no regard to their
customers......sad

[BJI]

In the meantime, I have waste a LOT of time over now TWO days trying to get my Versa 2 to connect to my WiFi. Is there anyone at Fitbit who cares? Or is the average user out of luck while the company is being sold or is busy pushing their Premium?

[Alwaysgot2know]

It's not your phone.

[BJI]

No kidding.

[Alwaysgot2know]

That was in reply to Angela_1978.  Wants to get rid of her Android for an iPhone because her fitbit won't work.  LOL!!!!  I think not.

[BJI]

I suggest that it's not the phone but the Fitbit.

[KasiaGupi]

So the Fitbit Software update came out yesterday, and i updated. so now the firmware is 32.70.7.14

It was working fine yesterday after the update. Then this morning again i get the "Can not locate device" 

FITBIT!!!! what is going on? Just cause you released the versa 2 and sold to google does not mean that you can abandon all the loyal people that use your products.

I am starting to think that i might need to think about getting a samsung smart watch instead. i love the fitbit community of people, and the challenges and motivation. but this is not right! 

[btschuster]

I "upgraded" from a Blaze to a Versa 2. I am using it with a Galaxy S8+, I used to be able to reliably receive Outlook, text, and app notifications on my Blaze. I never saw the "notification service not running, restart your phone" error. With the Versa 2, I have never been able to get Outlook notifications and since the "notification service not running" issue is so sporadic, I have no idea whether notifications are coming in or not. I had hoped the OS update on the Versa 2 would resolve this, but no such luck. I don't know whether it is an app issue or a Versa 2 issue (I suspect the latter since everything worked fine with the Blaze, and also works fine for my wife with her Inspire HR), Regardless, Fitbit needs to fix this. I am still within my return window, but would prefer a working device as opposed to a return.