Versa Touchscreen

[Valmac17]

Can anyone advise if the touchscreen is meant to work when using in exercise mode, swimming. I find that I have to use buttons to stop and end while in the water. Touchscreen doesn't work  .  is this normal?

[N8teGee]

I believe so. Water interferes with capacitive touch displays, so it would make sense for Fitbit to disable the display when you use the swim exercise. 

[JuanJoFitbit · Accepted solution]

@Valmac17 Welcome to our Fitbit Community! I agree with my friend @N8teGee. The water may affect the contact of your fingers and the screen of your tracker. In this case I'd recommend using the buttons for swimming activities. For activities done when you don't have contact with water, is ok to use the touch screen.

@N8teGee  I appreciate your contribution and feedback my friend!

I'll be around if more questions arise! 

[Valmac17]

Thanks for replies. What you say makes sense!! Will continue to use buttons when swimming!

[JuanJoFitbit]

@Valmac17 You are very welcome! I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Don't hesitate to get back if you need further assistance and I'll be happy to help you!