help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Touchscreen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-12-2018 22:46

‎11-12-2018 22:46

Can anyone advise if the touchscreen is meant to work when using in exercise mode, swimming. I find that I have to use buttons to stop and end while in the water. Touchscreen doesn't work  .  is this normal?

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-13-2018 05:47

In response to N8teGee

‎11-13-2018 05:47

@Valmac17 Welcome to our Fitbit Community! I agree with my friend @N8teGee. The water may affect the contact of your fingers and the screen of your tracker. In this case I'd recommend using the buttons for swimming activities. For activities done when you don't have contact with water, is ok to use the touch screen.

 

@N8teGee  I appreciate your contribution and feedback my friend!

 

I'll be around if more questions arise! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

View best answer in original post

Best Answer
4 REPLIES 4

‎11-12-2018 23:58

‎11-12-2018 23:58

I believe so. Water interferes with capacitive touch displays, so it would make sense for Fitbit to disable the display when you use the swim exercise. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎11-13-2018 05:47

In response to N8teGee

‎11-13-2018 05:47

@Valmac17 Welcome to our Fitbit Community! I agree with my friend @N8teGee. The water may affect the contact of your fingers and the screen of your tracker. In this case I'd recommend using the buttons for swimming activities. For activities done when you don't have contact with water, is ok to use the touch screen.

 

@N8teGee  I appreciate your contribution and feedback my friend!

 

I'll be around if more questions arise! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer

‎11-13-2018 22:21

In response to JuanJoFitbit

‎11-13-2018 22:21

Thanks for replies. What you say makes sense!! Will continue to use buttons when swimming!

Best Answer

‎11-15-2018 03:58

In response to Valmac17

‎11-15-2018 03:58

@Valmac17 You are very welcome! I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Don't hesitate to get back if you need further assistance and I'll be happy to help you! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes