Versa/Versa Lite - Fitbit OS 4.1.2 Firmware Update

[AlessFitbit]

Fitbit Update: 

Fitbit OS 4.1.2 for Versa/Versa Lite smartwatches has been released for all users. If you haven't yet, please make sure you update your watch to this new firmware. 

If you recently purchased or set up your Versa/Versa Lite, you might not see this firmware available to you yet. Continue syncing the watch and in a few days or less, you'll be prompted to update to this firmware. 

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Fitbit Update: 4/22

Hi, Versa and Versa Lite users!

We’re excited to announce the release of Fitbit OS 4.1.2 exclusive to Versa and Versa Lite. If you're a Versa 2 user, your latest operating system is Fitbit OS 4.1.1, so head to that post for more information. 

• Versa (Firmware version: 32.70.7.27) 
• Versa Lite (Firmware version: 38.70.7.27) 

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren't distributed based on region or location and can reach anyone no matter where you reside. 

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Versa/Versa Lite here. 

If you run into any trouble updating Versa or Versa Lite, review these troubleshooting tips. If you have issues after completing the update, try restarting the watch. 

VERSA LITE users - If you have trouble updating the firmware:

Follow the steps in this help article where we outline troubleshooting steps just for Versa Lite. 

We appreciate your patience while we work to roll this out to everyone. 

[Ann133]

Mine has not worked right since the update last November. I can see I'm not gonna be updating it this time.

[mlaures86]

mine is doing that right now! The screen is bouncing around, it won't let me do anything. Its almost like its possessed, is this because of an update it did? I finally got it shut down. Waited a while. Restarted it and it worked for a minute and started again. I've unlinked it and linked it back up and even did a factory reset and set it up all over again and its still doing it! 

[Ann133]

Customer care is not impressive with fitbit.  I have been waiting for a fix to the november update almost as long as I had the fitbit.

Sent from Yahoo Mail on Android

[mlaures86]

Ugh, lovely. This is my second fit bit and I've had this one less than 3 months. My last one was a few years old so I figured it was just at the end of its life. If I don't get help tomorrow I will not be a returning customer. The amount of money they charge for these things, you'd think they'd last 🙄

[SunsetRunner]

@Ann133 

I did the November update without any issues but didn't do the December update nor am I going this one.  This one is worse than the December one in reading all the posts on both the Versa and Ionic forums.  My friend has an Ionic and it bricked it.  She warned me not to do this update.

[Lotizzoo]

Same thing happened to mine. Not in warranty period so they ruin Fitbit with update and we pay the price! 

[Ann133]

I never had an option for a dec update.  Probably would not have done it anyway.

Sent from Yahoo Mail on Android

[SS0121]

I tried a factory reset. Wasn’t happening either

Sheela

Editado por moderador: Remover información personal.

[fouponlady]

I have that issue except it is my heart rate... it is doubled on the screen and in the app. I know my heart rate isn't 157bpm right now.

[Heatholi]

I was told yesterday during a chat with Fitbit, that the problem where a Fitbit Lite will not sync is known and I should check to see when it is fixed.

i think it has not yet been fixed so please can you follow it up and get more effort put into it. Thank you.

Please also post when it has been fixed.

[Mahaa]

Problem is with server actually.. Alla models are suffering with issues

[Pathengel]

I haven't had a problem with my Fitbit until the last few days. For some reason, my Versa just up and died. I put it on the charger overnight and it was fine yesterday. Last night after I went to bed, it died again. I put it on the charger overnight and it didn't work. It will sync but there's no face to it. The app on my phone says my battery is dead. I ordered a new charger but will see if that works.

[LittleTinyFish]

I am also experiencing severe and rapid battery drain on the Versa after the firmware update.  I used to hover around 50 - 80 percent with charging only 30 min a day.  Now I am charging 45 min + every day and can't keep the battery above 50 percent.  Super inconvenient and irritating for someone who has a physically demanding job and requires the watch for certain things.

[Pathengel]

I contacted customer support and they said that because my Versa is out of
warranty (I’ve had it for a year and a half) they couldn’t get me a
replacement. Super frustrating.
--
When tomorrow comes, this day will be gone forever; in its place is
something that you have left behind....let it be something good.'

Patty the Hugger

[Mahaa]

Same here.. but the problem is not with our watch.. I dont know why they
didn't get it

[SS0121]

 

[YojanaFitbit]

Hi everybody, thank you for sharing your thoughts and comments about this new update. If you want to read more about the latest updates read our help article: What's changed in the latest Fitbit OS update?

If you run into any trouble updating Versa or Versa Lite, review these troubleshooting tips. If you have issues after completing the update, try restarting the watch. If you're a Versa Lite user, PLEASE DO NOT ever attempt a factory reset as a troubleshooting method for Versa Lite. In case this happens, please let me know so I can request a case on your behalf.

For users reporting battery issues with Fitbit Versa, please make sure to follow all suggested steps here: Why isn't my Fitbit device's battery charging?

If you're having syncing issues with your Fitbit Versa/Versa Lite confirm that you're phone has all requirements to connect: Why won't my Fitbit device sync? You can even remove your Fitbit device from the Bluetooth settings on your phone and from the Fitbit app. Then pair them back again with these instructions: How do I set up my Fitbit device? If you encounter any issue adding back your Fitbit to the Fitbit app check these helpful tips to troubleshoot it.

I'll be around in case that you have questions about this.

[SunsetRunner]

@YojanaFitbit 

The link you provided doesn't say anything we already don't know about this update.  Users are asking what bug fixes were fixed since this update is causing major issues.

Regarding the battery draining issue, this bug was introduced in the December firmware version and wasn't addressed and fixed with this issue.

Per SilviaFitbit response in one of the post on this thread she advised the following:

I truly appreciate all your reports for Versa's battery draining after the update. I've shared this with my team and they are already aware of it. 

So since the developers are aware of this issue is it going to be fixed or ignored?

[Mahaa]

Great.. battery is secondary issue the actually problem is my watch is not
updated snd its not working.. Im without fitbit from last 10 days.. You
don't even know how I feel alone without my versa..

[Heatholi]

Thank you for this but you have not said if the update is a new IOS after .27. Certainly, 27 did not solve my issue and I am waiting a further update.

Please, please give us an update which works !!

Heather

Sent from my iPad