Versa/Versa Lite - Fitbit OS 4.1.2 Firmware Update

[AlessFitbit]

Fitbit Update: 

Fitbit OS 4.1.2 for Versa/Versa Lite smartwatches has been released for all users. If you haven't yet, please make sure you update your watch to this new firmware. 

If you recently purchased or set up your Versa/Versa Lite, you might not see this firmware available to you yet. Continue syncing the watch and in a few days or less, you'll be prompted to update to this firmware. 

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Fitbit Update: 4/22

Hi, Versa and Versa Lite users!

We’re excited to announce the release of Fitbit OS 4.1.2 exclusive to Versa and Versa Lite. If you're a Versa 2 user, your latest operating system is Fitbit OS 4.1.1, so head to that post for more information. 

• Versa (Firmware version: 32.70.7.27) 
• Versa Lite (Firmware version: 38.70.7.27) 

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren't distributed based on region or location and can reach anyone no matter where you reside. 

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Versa/Versa Lite here. 

If you run into any trouble updating Versa or Versa Lite, review these troubleshooting tips. If you have issues after completing the update, try restarting the watch. 

VERSA LITE users - If you have trouble updating the firmware:

Follow the steps in this help article where we outline troubleshooting steps just for Versa Lite. 

We appreciate your patience while we work to roll this out to everyone. 

[Ann133]

Even when it is in warranty they do nothing.  The firmware is still bad.  A replacement won't fix that.

Their Facebook page has a lot of people complaining in the comments.

Sent from Yahoo Mail on Android

Moderator edit: merged reply

[Craftypaml]

Yes we need to do something more as the forum doesn’t get us any resolve .
I don’t know how to do this but would love for someone to step in s we can make our voices heard. Since Google bought Fitbit maybe that would be a platform?

Sent from my iPhone

[SunsetRunner]

Good.  Potential customers need to see these negative comments and not buy any Fitbit devices.  Hopefully, it will ding them enough financially to actually start to care and support their customers.

[Irishgoddess0]

Honestly I'm quite disappointed. I've been a Fitbit fan since the Surge
came out, and now I have a Versa stuck with a firmware update from two
years ago. Like really, this is how you guys thank your customers.

[Craftypaml]

My son does digital marketing and I am going to ask him how we should proceed. This forum doesn’t get us anywhere. 😢

Well we can take our issues outside of this forum. Hoping my son can give me ideas since that is his speciality - digital marketing 

Sent from my iPhone

Moderator edit: merged reply

[Toribird79]

That may work in the states. I would need to work out the UK equivalent

[Mahaa]

Trying a lot but no luck.. almost 3 weeks are done with all of this.. just
waiting to finish this lockdown situation and will buy a new smart watch
and surely will not fitbit

[Craftypaml]

I gave up and got an Apple Watch.
Fitbit doesn’t support their customers .
I am still going to pursue social media - their Facebook page and will call the corporate office in SF.

Sent from my iPhone

[JuanJoFitbit]

Hi @jensonwife, I'm sorry to hear that your Versa experienced issues with it's screen. However, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided. Don't hesitate to get back if more assistance is needed.

@SunsetRunner @Irishgoddess0, thank you for participating in our Fitbit forums. Since you mentioned that an update is not available yet, we recommend you to keep syncing your watch constantly and the firmware will appear progressively. Check out this help page which explains how to update the firmware on your device. Also, I'd like to share this help article which provided some steps if the firmware can't be updated.

@27Tanya, I'm sorry about the issues you experienced with your Fitbit Versa. I got in touch with our Support team and was told that they assisted you via phone. I'm sorry to hear that your device is no longer under warranty. This is the reason a replacement can't be provided. I totally understand how you feel about this since this helps us to keep improving.

@Robkenyon, I'm sorry to hear about the screen issue that your Versa is experiencing. I was able to get in touch with our Support team and told me that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

Hi @MichelleG78, it's great to see you in our Fitbit forums. Let me help you with our Fitbit Versa since the battery drains fast. By the way, thank you for troubleshooting this issue before contacting our forums. Please try the tips listed in this help article in order to improve the battery life of your watch. If the issue persists, let me know and I'll be happy to follow up accordingly.

@Iutlfb, I totally understand how you feel about this and your feedback is greatly appreciated.

Let me know if more questions arise.

[Loumass]

Hopefully not I'm waiting on a replacement surely they will check its working before they send it back

Sent from Yahoo Mail on Android

[SunsetRunner]

@JuanJoFitbit 

Why do you keep posting the battery troubleshooting techniques and link for users to try when they aren't going to work?  The problem is with the firmware!!!!  No amount of trouble shooting is going to work.  Why is that so hard to understand?

You have users in this thread who have verified that the battery draining bug that was introduced with the the December firmware version is still present with this firmware update.   It's a coding error that the development team needs to correct once and for all.

[TaraLynn79]

Hi,

My Versa version is 32.32.10.15.  I can't seem to find how to update it.  What am I missing?

[Mahaa]

Good Decision

[Caroline_80]

Well I HAD a problem with draining battery... My watch was on 50% yesterday afternoon, died and now it won’t turn on. Went from a perfectly working watch, got the update and now this. I’m still waiting for them to contact me.

Sent from my iPhone

[Lsouza04]

Whatever you do, DO NOT do the update. It will completely ruin your fitbit. 

[Iutlfb]

@JuanJoFitbit Hi Juan, thanks for your response.  You see really dedicated Fitbit users, genuinely raising there concerns.  Fitbit does not have to admit any wrongdoing with their firmware, but if they can address the users concern, either by reparing or replacing the fitbits, it would such a goodwill from your company perspective.  A Versa from your cost basis would be less than $75, but for us it is $200.  The biggest advantage is you will be getting data from these users.  So please talk to your company executives and tell them, the real impact and how much goodwill you can get by this action.  Thanks. 

[Robkenyon]

There doesn’t need to be goodwill, their firmware has made their product useless, they need to either need to send out a new firmware to fix the issue or replace the faulty products. 

I will not be buying another one if they do not fix it, I will be pursing a complaint and going to trading standards if it’s not resolved soon 

[Marshillrwg]

The update has real poblems, on multiple levels. My heart rate monitor has turned off and.will not.turn back on, turning a 200.00 tracker onto a 2.00 electronic watch. 

[SunsetRunner]

@Iutlfb 

Why shouldn't Fitbit be held accountable for this debacle of a firmware?  I could understand if this was a one time occurrence but this is not the first time this has happened with a firmware update that Fitbit has rolled out.  Folks had major issues with the October update that was pulled, then the one in November which I did but others had issues with devices being bricked, then the debacle in the December udate which was worse than the other two since not only did you have devices that were bricked but that's when the excessive battery draining issue was introduced especially when the device is turned off.  Why aren't theses updates thoroughly and accurately tested before being rolled out?  Why are the users the beta testers to see what will happen with the updates?  How is this fair?  So yes, they need to be held accountable.

Read the posts in this link regarding the firmware update that was issued in December 2019.  The same type of issues that users experienced then are what users are experiencing now.  This post was marked as solved.  The users had no resulotuion for the ones that were out of warranty except to get 25% off a new device.  Nothing was done to correct any of the issues that this firmware caused.  Users who were still downloading this update were still posting about the issues 3 months after and the same rhetoric of trouble shooting was the response.  Due to this lack of support, these users left the Fitbit ecosystem to go with other brands.

https://community.fitbit.com/t5/Versa-Smartwatches/Fitbit-OS-4-1-Firmware-Release-70-7-14/td-p/39319...

From reading the posts on this thread and other posts on the forum, the bug coding errors from the December update are very much present in this rollout.

[MichelleG78]

How long is warranty?  I've had it 2 yrs now.