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Versa and App not syncing all stats

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‎07-08-2019 12:49

‎07-08-2019 12:49

There seems to be a disconnect between my versa and the app on my Android phone.

 

My heart rate and sleep stopped tracking yesterday at 5:50pm. However, I can see my current HR on both my Versa and on the phone app. But it isn't keeping the data. I know that the sleep tracking is connected to the HR tracking, so I am sure that would be solved if I could get the HR tracking to work. 

 

Things I have tried:

-resetting Versa multiple times

-turning Versa off and restarting

-uninstalling the app and then reinstalling and reconnecting Versa

 

None of that worked. 

 

Any help would be appreciated. 

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‎07-11-2019 15:48

‎07-11-2019 15:48

Welcome to the Fitbit Community @BrookeVorhoff. I am sorry for the delayed response. 

 

I am sorry to hear about the issue you're experiencing with your Fitbit Versa and the app not syncing all your stats. Thank you for your efforts to resolve the issue and for letting me know that you see your current heart rate on both the Fitbit Versa and on the phone app. To better investigate the issue, please let me know more details or examples of the issue. If possible, please provide a screenshot. You can find the instructions on how to share an image on this post. I will be glad to follow up.

 

Looking forward to your response! 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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