Versa and Versa 2 not getting notifications

[Dagonfel]

My wife bought me a fitbit versa last year. I was quite happy with this watch and didn't have any issues. I got so used to the watch that I started incorporating its notifications capabilities into my daily work routine, as well as personal. It is absolutely amazing to have my watch on all the time and stay connected with my phone. I was so happy with the versa that after a year, I wanted to upgrade to the versa 2.

I got the new versa 2 for my birthday, and that's when my problems started. I stopped getting notifications daily on my watch from my phone. The only way i would realize i wasn't getting notifications is for me to be working at my computer, get a new email, and notice nothing was happening with my watch. To resolve the issue i would have open the fitbit app, close it, and open it again. Sometimes the app would inform me that notifications was disabled on the phone and to restart it. Doing this several times a day became a hassle and annoying. It defeats the purpose of having a watch to notify you of things if that feature doesn't work.

I finally called tech support and we did various troubleshooting steps. At the end of everything, factory reset, reboots, manual disabling notifications, unpair my bluetooth, I was told there was a known issue with android phones and the fitbit app not sending notifications to the watch. No resolution timeline provided and no other support possible. Replacement of the watch was not an option. After spending $350 on a new watch to replace the working one I had, I was not happy. I explained my case to the store we bought the versa 2 and they understood and gave me a full refund.

Fast forward another month and me using my old versa. Now I start having issues with this device. My touch display stops working intermittently. That's really frustrating when an alarm is going off on your watch and you cant interact with it to turn it off. I would restart my watch to have it stop working again 30 minutes later.

I called tech support again with my new issue. I tried all the troubleshooting steps again with no results. This time the support rep felt a replacement was necessary and they shipped me a new watch.

I got my new versa last week and set it all up. The screen was working and I was getting notifications. So I'm a fairly happy camper again.

Here we are today, touch screen works, now I've stopped getting notifications again. Started doing the troubleshooting again, went as far as factory reset again. I've been told by tech support that factory reset won't fix notification issues. Still, I feel like I need to do everything so I can hopefully resolve the issue.

Called support again and I was on the phone for about 30 min doing the various steps again over the phone. With all of the trouble shooting completed and my watch isn't responding to notifications, there was nothing else for the support rep to do. He added a note to my trouble ticket to notify the developers of the issue. I was told that this issue will hopefully be fixed in another patch some time and that was it.

I now have a watch that doesn't get push notifications. I didn't change anything, just the watch feature stopped working and that is that. No time for resolution, no call backs in a week. Fitbit sells this watch with notifications as a feature and it simply doesn't work anymore.

My wife and I have identical phones and watches. She hasn't had a single issue with hers and I have had many. She has the same firmware versions of the phone and fitbit app as i do.

I really appreciate Fitbit's technical support. I have a great experience talking with the agents. Its unfortunate that the majority of the time they are unable to provide me with a solution.

I don't know what else to do. I've got a watch that doesn't work the way it was originally sold to me.

We recently bought the fitbit scale to track our weight. I'm annoyed that I'm seriously considering going with a new smart watch vendor and completely boycotting Fitbit. I'm annoyed that I will lose all of my stats to go to this new platform.

I really liked the app, I love the sleep tracker, I loved getting notifications on my watch. It just boggles my mind that you can't ensure one of the primary functions of your app and watch dont work with one another.

I posted my experience on this forum with the versa 2 a month ago. Several posts and not one response from fitbit support. I would love a response from someone at fitbit on this forum, but I think I'm losing faith in your company.

I just wanted to get my experience out there. Maybe something will come of it.

Thank you.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Dagonfel Welcome! It's great to see you around! Sorry for the delay in my reply.

Sorry to hear about your issues with the notifications and for the delay in my reply. As Support mentioned this issue is being investigated by the team and it is suggested that you keep your app up to date to have the latest fixes and features. Still there isn't a definitive resolution for this issue. It is worth checking if your phone is in the compatible devices list. If there is any update I will be sharing it with the community.

I'll be around.