help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa and phone's Bluetooth connection issue

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-19-2021 14:44 - last edited on ‎02-19-2021 16:28 by Fitbit Moderator

‎02-19-2021 14:44 - last edited on ‎02-19-2021 16:28 by Fitbit Moderator

My Bluetooth will not connect from my Versa to my phone

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎02-22-2021 17:36 - last edited on ‎08-30-2024 09:25 by Fitbit Moderator

‎02-22-2021 17:36 - last edited on ‎08-30-2024 09:25 by Fitbit Moderator

Hi @klf72, welcome to the Community Forums.

Thanks for bringing this to our attention. To better assist you with this, can you please let me know which phone are you using with your Fitbit Versa? When was the first time you experienced this issue and how many times since then? I recommend you to restart your Fitbit and then troubleshoot the app with the following steps:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Looking forward to your reply.

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎02-22-2021 17:36 - last edited on ‎08-30-2024 09:25 by Fitbit Moderator

‎02-22-2021 17:36 - last edited on ‎08-30-2024 09:25 by Fitbit Moderator

Hi @klf72, welcome to the Community Forums.

Thanks for bringing this to our attention. To better assist you with this, can you please let me know which phone are you using with your Fitbit Versa? When was the first time you experienced this issue and how many times since then? I recommend you to restart your Fitbit and then troubleshoot the app with the following steps:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Looking forward to your reply.

Best Answer
0 Votes

‎02-22-2021 23:51

In response to RicardoFitbit

‎02-22-2021 23:51

I have it all working now. Thank you for your response. 

Sent from Yahoo Mail on Android
Best Answer

‎02-23-2021 17:46 - last edited on ‎08-30-2024 09:25 by Fitbit Moderator

In response to klf72

‎02-23-2021 17:46 - last edited on ‎08-30-2024 09:25 by Fitbit Moderator

Your reply is appreciated @klf72.

I'm happy to know that your issue was solved. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions, I'll be here ready to help you. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

Best Answer
0 Votes