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Versa black screen

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‎08-01-2022 21:55 - last edited on ‎08-02-2022 08:52 by Fitbit Moderator

‎08-01-2022 21:55 - last edited on ‎08-02-2022 08:52 by Fitbit Moderator

Black screen help please 

 

Moderator Edit: Clarified subject

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‎08-02-2022 08:54 - edited ‎11-16-2023 11:04

In response to Guy_

‎08-02-2022 08:54 - edited ‎11-16-2023 11:04

Hi there, @Stacec. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. @Guy_ Thanks for your help!

Please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Nevertheless, I've seen you contacted our Support Team after posting here but your chat got disconnected. If the steps we recommended here don't work, the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-02-2022 07:37

‎08-02-2022 07:37

Hi @Stacec - by any chance does it need charging and there are charging issues? See how to clean and check the cable How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

Author | ch, passion for improvement.

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‎08-02-2022 08:54 - edited ‎11-16-2023 11:04

In response to Guy_

‎08-02-2022 08:54 - edited ‎11-16-2023 11:04

Hi there, @Stacec. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. @Guy_ Thanks for your help!

Please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Nevertheless, I've seen you contacted our Support Team after posting here but your chat got disconnected. If the steps we recommended here don't work, the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes