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Versa blank screen

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‎04-23-2019 23:57

‎04-23-2019 23:57

I went swimming on the weekend and my Versa hasn't worked since. I've tried the suggested restart program several times to no avail, can you help?  Regards Gary

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‎04-24-2019 01:53

‎04-24-2019 01:53

Hi @Bottle12345  I have flagged your post for a moderators assistance.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-24-2019 05:21

In response to NellyG

‎04-24-2019 05:21

@Bottle12345 Welcome to the Fitbit Community! It's great to have you here!

 

I will gladly assist you with this issue and thank you for restarting your device. Since the issue persist please let our Support team know so they can further assist you. I have created a ticket for you so you will get an email from them.

 

@NellyG thank you for your help here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-25-2019 20:28

In response to AlvaroFitbit

‎04-25-2019 20:28

This is Bottle 12345, Queensland, Australia.

 

Thanks, I have received advice from the Fitbit Team, but their restart solution didn't work. I've emailed them my reply and hope to hear from them soon, since I have a heart pacemaker and need to monitor my heart rate 24/7.

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‎04-27-2019 08:41

In response to Bottle12345

‎04-27-2019 08:41

@Bottle12345 Thank you for getting back! I was able to get in touch with our Support team and was told that they will contact you via email soon in order to follow accordingly. Please keep an eye on your email account.

 

Don't hesitate to get back if you have any questions! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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