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Versa blank screen

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‎06-29-2020 07:14

‎06-29-2020 07:14

My versa has a blank screen and won't let me do anything. I tried to restart it but nothing happens 

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‎06-29-2020 22:39

‎06-29-2020 22:39

Hi @jocypadilla, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.

 

Looking forward to your reply if further assistance is needed.

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