Greetings!
I am new to the FitBit community and I can say that I am not off to a good start.
I've had my watch about a week. I put a screen protector on it. I planned to have this watch a long time. I changed the face immediately because customization of the face was a selling point.
I'm here to add to the numbers here who have experienced the black face on their watch.
I've had to restart my watch (holding the two buttons simultaneously) twice in the last 24 hours. I found it incredibly distressing as it is an expensive piece of equipment.
I am on board with a few of the posters here though. After the second time, I immediately recalled the moment I tried to change the watch face. The face I'd chosen had failed to install correctly so the face of my watch had an error. I couldn't swipe to view any of the neighboring pages either.
I finally got a different, very simple face to install, but it was not a FItBit made face. I've been using that the entire week, until today, when I quickly connected the dots.
If my face goes black again, I will likely return MY watch and the one I purchased for my mom for Christmas. I just added my sister, and was about to buy her husband one for Christmas. This is extremely disappointing to experience so early in this new relationship I was about to form with my FitBit and family.
Also, to add a little more, I noticed that it happened both times after I'd received a few texts in a row. I'd scrolled through some, and attempted to open a few to auto-reply, but the screen seized. I didn't have time (obviously, I was trying to auto-reply) to address why the screen froze. When I next checked on it, the screen was black. Green indicator was still lighting up, some vibrating when messages came through, but no screen display, not even upon swiping.
Additionally, when I opened the watch Thursday Nov 29, I charged it during setup and that was it. I then wore it until Tues night, Dec 4, when I decided to charge it at 20% battery life. It was full in less than 40 mins. However Weds evening after the black screen issue, I noticed my battery life was a little more than half, and again after the black screen episode today, it's now at 'medium' battery. I don't even feel like I'm heavily using it at all yet. I'm still getting used to even looking at it. So I can attest that I know I didn't look at it enough for it to drop 25% of it's battery life in 12-15 hours, let alone half of its battery life in about 32 hours. I know I read the battery life can go as long as 4-5 days. The first Thurs night to Tues night makes it 5 days.without charging and still 20% battery life, and I had fiddled with all of the different apps to familiarize myself with it initially. This tells me the black screen issue could be a bit more than just a watch face bugging out.
I've defaulted to one of the FitBit made faces. If I don't see the black screen again anytime soon, I will come back to confirm that switching the face worked.
I'd like to see this permanently fixed, as I am sure many of disappointed posters would. Having been a tech driven person most of my life, and having completed my degree in IT field, would hopefully imply that I am not the type of person who will sit idly by while my brand new, highly rated, very publicized electronics stop working correctly under proper care in the first week.
Thank you!
