I upgraded to a Versa on the weekend from a Charge 2. I'm using the same phone (Samsung S7), same version, same Fitbit app but the Versa just does not stay synced to the app.
It took a while to setup (failed the first time but worked the second) but after that, it seemed to have worked and I was getting the phone's notification on my watch and the steps etc were on the app (Sunday - Day 1). That was until the night when I had some time to play with it to try to change clock face. It was then the Versa started to error out and says it can't connect.
Today (Monday - Day 2), the watch/app synced twice in the morning but then could not sync again without intervention. I've done the various suggested things such as:
- Close the app
- Restart the watch
- Restart the phone
- turn on/off bluetooth
I've only had success with turning on/off bluetooth but this only sync the data to the app, then after that, it will stop syncing as I do not get any further notifications of messages etc from my phone. This is useless if I can't use the smart phone type features. I had no issues with my Charge 2 syncing and I've been using that for over a year.
I wanted to uninstall the app to start fresh but I've also read of many users losing all their data. I've built quite the history already and do not want to lose that. Since syncing seems to be an issue with Versa, I thought of returning this and getting an Ionic but apparently syncing is also an issue there too!
Is there no way around this? It's a shame, my husband got a Garmin Vivoactive 3 while I got this and he's had no issues at all.
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