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Versa charging issue

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‎06-03-2021 15:56 - last edited on ‎06-03-2021 20:04 by

‎06-03-2021 15:56 - last edited on ‎06-03-2021 20:04 by

I’ve had my Versa since October 2020 and everything has been fine till now. A week or so ago my watch took 20 hours or so to charge. So I cleaned the contacts on the back of the watch and the charger with a cotton swab with a little bit of alcohol on it. The next time I charged it again it took 20 hours to charge. So I tried shutting it down and charging it again yesterday and again it hasn’t charged yet. Does anyone have a solution? 

 

 

Moderator edit: subject for clarity 

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‎06-03-2021 16:50

‎06-03-2021 16:50

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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