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Versa dies immediately

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‎07-24-2019 10:38

‎07-24-2019 10:38

I got my Fitbit versa this last December (2018) and starting about two days ago the battery doesn’t last longer than 12 hours. I haven’t worn it while swimming or in the water at all so I do not know why this is happening. 

 

It also doesnt measure my heart rate anymore. 

 

Anyone know what is happening?

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‎07-24-2019 19:14 - last edited on ‎03-20-2025 05:08 by Fitbit Moderator

‎07-24-2019 19:14 - last edited on ‎03-20-2025 05:08 by Fitbit Moderator

@Madi_madisen, a warm welcome to our Community!

Let me help you with your Versa not holding its charge. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-29-2019 09:21

In response to AlvaroFitbit

‎07-29-2019 09:21

Hi,

I appreciate the help however your suggestions did not fix the problem. 

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