Versa display won't turn on

[JessD91]

My versa went to a black screen 2 days ago. Cannot get it to work whatsoever. Anyone else get this issue? 

Moderator Edit: Clarified subject

[JessD91]

Mine is doing the exact same thing. I tried all the troubleshooting options and nothing is working

[RicardoFitbit]

Hello @JessD91, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? Does your Versa vibrates when you start charging it or nothing at all? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[JessD91]

The heart rate sensor is flashing and I'm getting the vibrations from the notifications but the screen will not turn on. I tried the restarting. I can't get the screen to light up at all.

[RicardoFitbit · Accepted solution]

Thanks for your update @JessD91.

I’m sorry to know that you’re still experiencing difficulties with your device despite trying the troubleshooting steps from my previous post. That being said, I recommend you to change the clock face of your Versa. If the issue persists, please try the below steps to factory reset your device and let me know how it goes:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Keep in mind that a factory reset procedure erases stored data, including the stats that were not synced to your Fitbit account. Also, applications installed, music downloaded, alarms, etc. 

I'll be around.