Versa doesn’t charge

[fazzas]

I got my versa yesterday and was so excited to start using it. The watch itself has been fine. However went to charge it yesterday... it says “not enough power detected” and then the little battery symbol looks like it’s charging. It’s took hours and hours to get from 32 to 52 percent. It then flickers with this message. I’ve made sure it’s secure in the cradle. Still feting these conflicting messages. Help please! 

Moderator edit: subject for clarity

[SteveH · Accepted solution]

What do you have it plugged into? If it's a computer then it usually doesn't like USB hubs.

Have you tried power from a wall charger, such as you use for your phone?

[fazzas]

Thanks for your swift reply. Yes it’s plugged into a wall charger ☹️

Tbh I think it’s the charger at fault here not the Fitbit (she said tentatively🥺)

[SteveH]

You could try contacting customer support. They may be able to tell if it's the charger from the server side. In a few hours the US based web chat should be available via: contact.fitbit.com 

If it ends up being a defective charger then they can also sort that out via warranty.

[fazzas]

That’s really helpful, thanks 😊

[Jackwake2wake]

I’ve had my versa for about 2 months now and haven’t used it for 1 of those  because it wouldn’t charge about a week ago I put it on charge and I heard it vibrating on my bedside table and I looked at it and it was 40% now 7 hours later it’s 39% and I never took it off charge, what do I do? DO I get a new charger or do I take the versa back?

[LiliyaFitbit]

A warm welcome to the Community @fazzas and @Jackwake2wake! It's great to see you around @SteveH! I am sorry for the late response. 

@fazzas I am glad to hear the suggestions @SteveH provided helped you and hope you continue enjoying your Fitbit device. 

@SteveH thank you for the helpful tips!

@Jackwake2wake Thank you for sharing the details of the difficulty you're experiencing with charging your Fitbit Versa. I could see that you got in touch with our Support team about this and recommend to keep working with them as they are going to take care of you. For more information about our warranty policy, please visit http://www.fitbit.com/returns. 

If you have any questions, feel free to let me know.

[Badbuy]

Bought my Versa less than 4 months ago.  It simply died.  Black screen unless it’s plugged into charger. Once paired it shows to be charging. It doesn’t charge however.  Turned it off and on 2 dzn times or

more.  Still won’t take or hold a charge. Is there anything that can be done other than trashing it and buying an Apple Watch????

[LiliyaFitbit]

A warm welcome to the Community @Badbuy ! 

Thanks for sharing your experience about your Fitbit Versa not charging. I appreciate your feedback as we're constantly working on improving our devices and user experiences. I could see that you got in touch with the Customer Support team about this and that they were able to help you. 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Keep on visiting the forums!