Versa doesn't clear notifications

[Irene1versa]

Hi.

When I read messages on my Versa it doesn't always delete them. I tried hitting read, clear all etc. but some still won't delete. Any suggestions?

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Irene1versa.

I appreciate your participation in the Forums and sharing that you're unable to clear notifications on your Fitbit Versa. Thank you for your efforts to resolve this. While restarting the watch may clear the notifications, our team is aware of this issue and we're working to identify a resolution as quickly as possible. 

I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

If you have any questions, feel free to let me know.

[Mamabear16]

I am having the same issue with my versa. I have 1 text from Tuesday night that will not go away.  I have tried clear, marked as read etc. As well

 Super annoying to see the same one there  after all this time 

[Mamabear16]

Thank you !!!!!  to the first commenter on this post.  I couldnt figure out what was up with the tracker. Rebooted my versa and TA-DA its fixed!!!!

[Irene1versa]

HiTo clear stuck messages on versa hold the left button and the lower right button at same time till the Fitbit logo appears. It will restart versa and delete stuck messages.Sent from my Sprint Samsung Galaxy Note8.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mamabear16. It's nice to see you around, @Irene1versa. 

I am glad to hear that a restart helped you clear notifications. Thank you for your time and efforts. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums! Let me know if you have any questions. 

[ktklein72]

I have a Versa 2 and while I do receive email notifications from my Gmail account when I select to delete the message from my watch, the notification never disappears unless I manually clear it after deleting the message.  It would seem to me once you open the message and delete it or mark it read it should automatically clear the notification on the watch.  The delete option does in fact delete the email on my phone (Samsung Galaxy S9 , Android 10) and clears the notification on the phone as well, just not on the watch.  Am I missing something here or is this an issue w the watch firmware?

[Irene1versa]

HiThis happens to me too. I have to clear it on my phone by refreshing it and then it goes away.Sent from my Sprint Samsung Galaxy S20 5G.

[ktklein72]

I can only conclude then this is shoddy coding by the developers. Crap like this should be caught in beta testing and fixed before a product hits general release to the public.

[Irene1versa]

Agree totally!Sent from my Sprint Samsung Galaxy S20 5G.