Versa is having battery issues

[FrankieMartinez]

Hello, I had my fitbit versa for 2yrs and a Month now and this is the first time that this has happened. I got the notification that my battery was low. Normally I can still get through the rest of the day. About an hour later, it was dead. Went the charge it, took it's normal 2 hours or so. I put it back on and maybe a half hour later I felt it getting really hot on my wrist, looked down and it restarted itself and then the battery died again! I love my Versa, never had any issues before I tried restarting it and also even did a factory reset and it is still having the same problem only now its not even tracking my heart rate nor sleep and dies within a day after being charged at 100% for paying what I did id expect this device to last more than just 2 years!! Has anyone else had this problem? Any solutions? 

Moderator Edit: Clarified subject

[NellyG]

Hi @FrankieMartinez Unfortunately it sounds as it your Versa has died. All you can do is contact Support and see if they are able to help in some way (but I wouldnt hold my breath).

Fitbit Support  

[FrankieMartinez]

Oh no I hope not 😞 I literally only had it 2 years and no damage to it never dropped it nothing its still in great condition. Just recently started with this issue 😞 that would suck that their versa only last 2 years! 

[patsfan123]

Did you recently update the Versa software? Others that have updated are reporting similar issues as you.

[MarreFitbit]

Hello there @FrankieMartinez, welcome to the Community Forums. I'm sorry to hear about your Versa's battery behavior. 

As @NellyG mentioned, this sounds a bit more serious, so I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Hi there @patsfan123, thanks for stopping by. Did your start noticing this behavior on your Versa's battery?

We find that in some cases customers charge the device incorrectly; if you want to double check our charging instructions, you can do so at How do I charge my Fitbit device? 

Battery use is affected by various factors and settings. We provide tips for preventing battery drain at Can I extend my Fitbit device's battery life?

If the charging instructions and battery preservation tips don't help, meaning you're still seeing a rapid and unexplained battery drain, please let us know and we'll take a closer look. 

[FrankieMartinez]

Yes I actually did update it like a week ago... I didn't even think that
could effect it? 😞

[DaveATX]

I recently performed the software update.  It seemed fine for about 1 week.  Then I began to have issues with the touch screen.  This lasted about 5 days.  It would not detect my finger on the screen.  Then the screen went totally black.  But the watch was still working.  I could read my hear rate from my phone.

And then last week, the battery began to drain quickly.  Like within an hour of being fully charged.  

Now my watch will not even respond to the charger and the app on my phone says the battery is completely drained.

The watch is totally unresponsive.  This is my third Versa in 2 years that has completely failed.  I will not buy another one.

[FrankieMartinez]

Oh no that sounds exactly what is happening to mine 😞 I don't understand why that is? Is it just the versa? Should I not get the smart watch and look for another fitbit? It should be lasting over 2yrs for that price! Very disappointed 

[Mollymfitz]

I updated about a week ago and the exact same thing started happening to me a couple days ago. My battery will completely die in less than 24 hours - which is quite the bummer when you use your watch for your morning alarm!

I tried the restarts and all the other suggestions I could find...no help. 

I’ve seen several people posting about the issue, so I’m wondering if it is the software update that has caused the Versas to go bad. 

HELP! 

[MarreFitbit]

Hi there @DaveATX, welcome to the Community Forums. I'm sorry to hear that your Versa stopped working. Thanks for the details provided about your watch's behavior and for taking the time to troubleshoot it prior to posting here. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Hi there @Mollymfitz, welcome on board. I understand where you're coming from. I'm sorry to hear that your Versa's battery isn't lasting as expected. Thanks for the steps you've tried so far.

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. Since you've exhausted all the troubleshooting steps for this issue and you have now contacted our team, I'd suggest to keep your conversation with them as they know what's the next step to try. Please note that we may take a bit long to get back to you due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

We hope you get back on track soon. 

[DrKlees]

It is sad this is happening.  Fitbit still insists to me that it is the device and not the update.  Mine is a year old, and since the update the HR stopped working, then yesterday the battery dies from fully charged within hours, and today the screen is streaky and unresponsive.  All of us are experiencing this and yet it is not the update.  Right.  **sigh** 

[Mollymfitz]

Yep! Today mine started losing light on the screen and is now filled with lines and is completely unusable! This is ridiculous!

[DrKlees]

All of our Fitbit's should be charged with conspiracy!  I understand things can happen with code and such, but it is the blatant denial coming from every person I have talked with at Fitbit that irks me.  I would respect them more if they would admit it is on their end and that they are working rapidly to fix it.  They are worse than an insurance company with their complete denial, and this is tarnishing their reputation in mine and others eyes.  

[DrKlees]

Certain posts wont even let you reply.  They are definitely trying to control discussion and information.  Thank you very much for the info, had no idea about the trend of Fitbit and looming buyout (only had mine 12 months).  It is eerie how cookie cutter what you described is.  They told me to try all of the options I had previously told them I tried (so they are disingenuous with paying attention) and then gave me a 50% off coupon that I had to use immediately for a new device.  Starting to make a lot of sense now with your info.  Wish you luck too, hoping they get on top of this.  

[MarreFitbit]

Hi there @DrKlees, @Late4work, @Mollymfitz. I'm sorry to hear that you're going through this situation with your Versa smartwatche. Note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.

As you've mentioned, you've already spoken to our Customer Support Team  who gave a discount option as per our Warranty Policy. This is the best option to help you get back on track with the Fitbit family I'm sure our team will be more than glad to help you further with this. While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently. 

Please note that if a post of yours was removed by some of the Moderators, you should've received a private message with the reason of why it was removed. Please keep our Community Guidelines in mind to prevent further violations in the future. 

Let me know if you have any questions present. 

[Bobber]

This is all terribly disappointing that Fitbit won’t take responsibility for a firmware issue that’s affecting many of their customers with the same exact issue.

If your watch is more than one year old and you opened a support ticket, they will eventually tell you what you already know - you aren’t under warranty but they can offer you a discount on another Fitbit product.  I told them no thank you. They have lost a Fitbit customer for life with the handling of this issue.

[Adantona]

Mine started doing the exact thing this Past Friday. Has anyone gotten a response or resolution from Fitbit?

[Mollymfitz]

Yea, that is what is happening to a lot of them after the update. I got a response once I posted to their Facebook. After telling me to do a hard restart (which I can’t do because mine is not completely black) they said they would add that complaint to my service number and be back to me in more than seven business days. I understand there are a lot of outside factors going on in the world right now, but when it seems to be your update that has broken all of our watches, I am disappointed we have at least gotten a statement of error.

[Late4work]

Sorry to say you have gotten scammed like the rest of us.  Poor quality watch company with even worse customer service.  Spread the word so others won't waste their money. 

[MarreFitbit]

Hi there @Adantona, thanks for stopping by. If you're experiencing issues with your Versa's battery, we find that in some cases customers charge the device incorrectly; if you want to double check our charging instructions, you can do so at How do I charge my Fitbit device? 

Battery use is affected by various factors and settings. We provide tips for preventing battery drain at Can I extend my Fitbit device's battery life?

If the charging instructions and battery preservation tips don't help, meaning you're still seeing a rapid and unexplained battery drain, please let us know and we'll take a closer look. 

Hi @Bobber,  @Late4work and @Mollymfitz. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Let me know if you have any further questions present.