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Versa is having battery issues

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‎06-04-2020 01:09 - last edited on ‎06-05-2020 08:15 by Fitbit Moderator

‎06-04-2020 01:09 - last edited on ‎06-05-2020 08:15 by Fitbit Moderator

Hello, I had my fitbit versa for 2yrs and a Month now and this is the first time that this has happened. I got the notification that my battery was low. Normally I can still get through the rest of the day. About an hour later, it was dead. Went the charge it, took it's normal 2 hours or so. I put it back on and maybe a half hour later I felt it getting really hot on my wrist, looked down and it restarted itself and then the battery died again! I love my Versa, never had any issues before I tried restarting it and also even did a factory reset and it is still having the same problem only now its not even tracking my heart rate nor sleep and dies within a day after being charged at 100% for paying what I did id expect this device to last more than just 2 years!! Has anyone else had this problem? Any solutions? 

 

Moderator Edit: Clarified subject

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‎06-23-2022 18:43 - last edited on ‎12-04-2023 04:06 by Fitbit Moderator

In response to DaveATX

‎06-23-2022 18:43 - last edited on ‎12-04-2023 04:06 by Fitbit Moderator

Hi everyone.

Thanks for taking the time to let us know about your Versa, as well as your efforts while working on this matter. I wanted to let you know that I'm going to close this thread from further comments. However, if after trying the steps suggested in this thread the issue persists, I'd suggest contacting our Support team so they can evaluate your details and see what can be done for you. Please click here to get connected with them via chat or phone.

Your feedback is truly appreciated and we'll keep working to improve our devices, as well as the overall Fitbit experience. If you have another question, you can always create a new thread in the Help Forums to receive help from the Community.

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