Versa is not getting on

[sharankumar11]

I kept versa and slept last night . When i woke up today it is not getting on . Tried all the options long pressed all the buttons still it is not getting on . Can i know what i need to do ?

[NellyG]

Hi @sharankumar11 Do you mean the screen is blank? Have you tried restarting it several times? Please come back here if that doesnt help.

Restart your tracker

[sharankumar11]

Hi @NellyG  thanks for the response.

But still  i am not able to get any logo on the fitbit . It is not showing any screen . Can you help further .

[NellyG]

Thanks for that. I have flagged a moderator to come and help you.

[AlvaroFitbit]

@sharankumar11, it's great to see that you've visited the Fitbit Community!

Let me help you with your Versa not turning on and thank you for restarting it like @NellyG suggested. Does it syncs or it isn't working at all? Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

[sharankumar11]

Hi @AlvaroFitbit  thanks for the warm response !! 

Tried  all the ways which is mentioned in the link , still it is not getting on . Is there any other way to get my fitbit on ?