I wanted to follow up from my post back in November...so I continued to have issues with syncing my Versa 2 and on Dec. 17 I reached out to customer support. They ran through all the basics of what I could try to resolve the issue (force stopping the Fitbit app, resetting network connections on your phone, restarting both the phone and watch, factory restoring both the watch and the phone) before then trying to accuse me of not having the most up to date Fitbit app software. I literally had to take a screenshot of the software version number for them to believe me.
At that point they offered to send me a new device. I picked it up on 12/24 and guess what? It wasn't even the right watch device. They sent me a Versa, not a Versa 2. I had to go back and forth with customer service, and even get a bit loud with them before they finally decided to send me an actual replacement Versa 2.
Of all companies, Fitbit has some pretty terrible customer support that they're clearly outsourcing to another country whose employees don't really seem to care about accuracy and efficiency in resolving issues, even when they themselves make a mistake (like sending me the wrong replacement device).
I will never, ever again buy from Fitbit. This is just ridiculous.
