help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa is slow and reboot loop

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-02-2021 07:07 - last edited on ‎03-02-2021 13:14 by Fitbit Moderator

‎03-02-2021 07:07 - last edited on ‎03-02-2021 13:14 by Fitbit Moderator

My Fitbit versa 2 is very slow and takes around 10 seconds to register that I touched the screen. It also keeps on restarting by itself every few hours. I have tried restarting and it didnt fix it. I want to factory reset but I don’t know what I’ll lose if I do that

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-02-2021 13:14 - last edited on ‎03-13-2025 09:00 by Fitbit Moderator

‎03-02-2021 13:14 - last edited on ‎03-13-2025 09:00 by Fitbit Moderator

Hi @Himank, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared, I'm sorry to know that you're still experiencing difficulties with your Versa 2 despite trying the troubleshooting steps that were described on your post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎03-02-2021 13:14 - last edited on ‎03-13-2025 09:00 by Fitbit Moderator

‎03-02-2021 13:14 - last edited on ‎03-13-2025 09:00 by Fitbit Moderator

Hi @Himank, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared, I'm sorry to know that you're still experiencing difficulties with your Versa 2 despite trying the troubleshooting steps that were described on your post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

Best Answer
0 Votes