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Versa left button not working

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‎07-23-2019 17:15 - last edited on ‎07-24-2019 14:03 by Fitbit Moderator

‎07-23-2019 17:15 - last edited on ‎07-24-2019 14:03 by Fitbit Moderator

Hello 

 

I bought the watch at Staples Canada in September 2018.

Since 2 weeks the left push button is not working.

It seems more mechanical than software.

As it is still on warranty, how do we proceed?

 

 

Moderator edit: updated subject for clarity

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‎07-24-2019 14:18 - last edited on ‎03-13-2025 07:01 by Fitbit Moderator

‎07-24-2019 14:18 - last edited on ‎03-13-2025 07:01 by Fitbit Moderator

@THIBS3, welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with your Versa's button not working. You can clean the button area with cotton and rubbing alcohol. After this use compressed air at a distance to clear the area. Finally restart your device.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-24-2019 19:43

In response to AlvaroFitbit

‎07-24-2019 19:43

Hi Alvaro

 

Thanks for your reply.

I found my way to the warranty service and finally got a replacement for the tracker.

but I will keep in mind your suggestion if it occurs in the future.

 

Have a good day

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