Versa lite touch screen not working

[mikestefan]

I boight my versa lite a month ago and the touch screen stopped working. I restarted it numerous times but it still doesn't work. Is there anything I can do to fix it or do i need to have it replaced?

[Riseabove]

I called the customer service yesterday and explained to them the problems I was having with my Versa lite. They took me thru some trouble shooting with no success. My watch was only about 4 months old, and still under warranty. They are sending me a new tracker this week. Good luck!

[joseermonfils]

I’ll never buy or recommend Fitbit I should’ve just spent the extra money and got an Apple Watch. I’m on my second watch since January and this one screen just crapped out on me. I’m so pissed 

[workinout]

I've never been much of an Apple guy myself and my second Fitbit has been working great.

After two bad experiences I don't blame you I would switch to Apple, Samsung gets good ratings.

[CGut2011]

I've had the same issue! Touch screen stopped working after a month & fitbit randomly turns on and off. I got it as a gift, an upgrade basically to the fitbit I already had. What can I do to resolve this?? Neither restarting or factory reset has fixed the issue.

[KPeters4]

Google the Fitbit contact number , call them. They will have you email a video of the screen not working and then send you a new one !
Excellent costumer service !

Sent from my iPhone

[joseermonfils]

I’m sorry to hear that, but it’s very common. Just send them an email they’ll send you a new one 

[Schnareea]

This has happened to mebas well 😞

[AmyG9]

Mine is doing the same thing...have you had any resolutions?

[joseermonfils]

Basically contact them and they’ll send you a new one good luck 

[M.LEECTH]

Same here...only had it a CPL months and I'm having ALL the same problems

[JennyRed19956]

I have tried to factory reset my watch more than once. It’s not even a year old! Sometimes the time isn’t even correct. Even if I try to sync it multiple times and try to reset it when it comes back on it’s still doesn’t work. I use my watch constantly for several activities of daily life like my alarm clock in the morning. I can’t even access any of the apps because the touch screen won’t let me. I need to know what to do because I feel like I wasted my money! 

[KPeters4]

Call fit bit. They will get you to send a video to them of it not working. And then they will send you a new one . They had great costumer service.

Sent from my iPhone

[M.LEECTH]

If ur still under warranty (1 year) they will replace it. Mine should be
here today...I called on Monday! (It's Friday)

Call em!

[JennyRed19956]

Number? It was a gift but I know it was bought in July 2019 for my birthday 

[JennyRed19956]

Do you have the number I need to call?

[KPeters4]

Yes google the phone number. Call them . They will connect to your account. It should still be under warranty. Gift won’t matter.

Sent from my iPhone

[Leah2020]

I am also having this issue.  I did a factory reset and my screen will still not respond.  Using regular fit bit watch face, no second party anything. 

[joseermonfils]

Yup and it has happened to me again so that was my 3rd Fitbit. I think they just keep sending me refurbished ones. I’m done with the Fitbit versa lite and actually I don’t plan on being a Fitbit ever again or would I recommend it. I’m now looking into buying an Apple Watch 

[NICOLA.L]

I am having the same issue, I can feel vibration when I try to restart but there's nothing on the screen.

[AmyBaker]

I'm having the exact same issue.  At times I can't even get the display to show.  Had my Fitbit 2 months.  Can't get the steps to factory reset to work either.