Versa losing time and stopped syncing

[ACod6]

Reset versa uninstalled and then reinstalled. Time now correct but won’t sync.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@ACod6, welcome to our Fitbit Community! Regarding the syncing issues that your Fitbit Versa was experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm so glad to hear that a solution was provided and you are back on track.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[ACod6]

The issue wasn’t resolved. I could sync my phone but my versa is still losing time - 15 minutes overnight 

[JuanJoFitbit]

@ACod6, I apologize for the delayed response. However, contacted our Support team in regards the time issue that your Versa is experiencing and told me that they assisted you via chat after your last post in the Community.

In case the issue persists, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

We appreciate your patience and time with this.

I'll be around if any question arises.

[Kmac58]

I had the same problem..over and over agsin..i had to seek help from Tech support. We did a factory reset and WALLA!! All is well ..  good luck

[SunsetRunner]

How do you do a factory reset?

[ACod6]

Hold all 3 buttons down together until you see the Fitbit logo.

Amanda
Sent from my iPhone

[barbiesa3]

No can do. My Versa2 only has 1 button.

[ACod6]

The problem has not been fixed. My Fitbit is now 5 hrs behind in time and won’t sync. I’m temporarily in England and don’t know if this can be sorted from here or when I get back to Canada. 

[Kmac58]

I had contacted tech support on line.and they walked me threw ..
I cant remember the whole thing .. hit the contact us and talk to tech
support tell them you need to do a factory reset..

[Covi124]

I've got the same problem. In the morning the clock is about half an hour late.The fitbit app is installed on a Huwei P10 since January 2020.

A few weeks ago the watch started loosing time and the synchronization didn't happen automatically as it did in the beginning. After 10 minutes trying it synchronizes, but very slowly, first the steps, then the sleep tracker and after a few trials the clock, very irritating and not the plan!.

For example, I synchronized manually this morning at 9, at the moment my watch is already 2 minutes slower than real time. By this evening it will be a quarter, by tomorrow morning probably half an hour or more... So my sleep activity is not registered correctly either...

Please, can this be solved?

Thanks!