02-18-2019 06:35
02-18-2019 06:35
Versa loses a minute every few days.
Does not correct with synching.
Tried rebooting.
Uninstalled and reinstalled app on phone.
Software up to date.
Using a fitbit clock face.
Phone is Samsung Galaxy S9.
Answered! Go to the Best Answer.
11-30-2020 17:00
11-30-2020 17:00
My Versa Lite has been losing about 2 minutes an hour for a couple of months. Had previously worked just fine and worked fine when my husband used it (but rarely would sync it) for 8 months before he gave it to me. I force sync it many times daily to get it to catch up which is stupid. (When I woke up this mornining it was 20 minutes behind.) I bought a cheap replacement (not a fitbit) on Black Friday because I was so frustrated but the features are not as robust. So today I finally called customer support. Good thing because TODAY is the end of my warranty. Their response heavily emphasized the fact that my phone, (Blu Vivo 😎 is not on the compatible list. I already knew that and have my share of sync issues but my question was, why should this matter? I mean is this not a watch that can keep time without needing to sync or not sync with a phone? Like what if I was running a marathon (never going to happen but stay with me) and I didn't carry my phone? Or kept bluetooth off to preserve the battery? How can this device NOT act as a watch for anyone trying to track their activity? Answer: No fitbit device keeps proper time without sync to a phone. Huh? Put that on the packaging. True story. I saved the conversation. But anyway, these are the steps I was told to use to fix the clock issue. And I did it and as of tonight, it seems to be working but there is not enough time between today - the end of my warranty at midnight to really know if this is a fix. But really... why? Why can't this device just keep it's own time? How hard is that? Anyway, here are the steps. Hope it is helpful to the community:
Fitbit losing time resolution steps:
11-30-2020 17:18
11-30-2020 17:18
11-30-2020 19:18
11-30-2020 19:18
11-30-2020 19:21
11-30-2020 19:21
11-30-2020 19:49
11-30-2020 19:49
I'm a dinosaur and already having issues with being classified by Fitbit as a "jogger". Don't label me. I had to reveal stuff in this forum in order to post. What is a jogger? Until a few months ago I didn't run more than a mile in my entire life right? (I'm 59). So I'm unhappy with all of this. Mostly I wanted a watch that would give me the correct time. And because I was sort of toying with the idea of running I decided that I could run and exercise... it would track it. But go figure. I ran. And my marathon husband gave me this watch that he bought for himself. And 1 mile became 2 and became 3 became 7. And so on. NONE of that was about what time is it. WHAT TIME IS IT? Like I really just wanted a watch to tell me that. Meanwhile Fitbit. REALLY??? I have to sync my phone which until recently I didn't even have a pocket for... for you to not lose 2 minutes an hour? And I called customer service today and they told me that NO Fitbit device keeps time without being linked to a phone. Yeah that. So do better and contact me if you don't believe me. Because I saved the conversation. And if this is true... PUT IT ON THE BOX.
11-30-2020 20:33
11-30-2020 20:33
Thanks to everyone that suggested a new watch. Apple watch etc. But that is really not the answer to my problem. It's not about switching an under $100 watch to a much more expensive watch to get to basic and promised functiionality of a Versa Lite. So I'm still stuck. I just want this watch to give me the correct time and also to count my steps. I'm fairly sure other that bought it will care about other stuff. I'm just there. Basic stuff that should no be too much to ask for but at the moment...it seems like it is.
11-30-2020 22:19
11-30-2020 22:19
12-01-2020 07:00
12-01-2020 07:00
12-01-2020 09:36
12-01-2020 09:36
Update. I purposefully left bluetooth off last night to test the watch's ability to keep time without needing to sync to my phone. By morning, it had lost 22 minutes of time. This device is useless as a standalone watch. Meanwhile the $29 Yamay smart watch that I bought on Black Friday, kept perfect time all night long without a sync. Fitbit should not call these devices "watches" if they cannot keep their own accurate time.
12-12-2020 22:57
12-12-2020 22:57
I’m a bit late to this party, but I too am having exactly the same issues.
almost a year after purchase (convenient I know), my watch is losing time.
at first it was 5 or 10 minutes out, and a sync fixed it, but then I noticed every hour it was losing a minute or two, and the sync didn’t work ... ‘couldn’t sync your Versa’
i read these forum posts, and followed the instructions of doing a full re install - it took ages, and I was hopeful that would fix it. An hour later, and it had already lost 4 minutes.
I am ‘just’ within warranty, so am considering taking it back (I’ve lost faith) - what do you think?
12-12-2020 23:08
12-12-2020 23:08
12-12-2020 23:56
12-12-2020 23:56
12-13-2020 00:04
12-13-2020 00:04
05-27-2021 10:54
05-27-2021 10:54
Hi, the problem I am having are just like the one you have described. This started a few days ago and I have tried everything suggested, it hasn't worked. I have already lost 10mins since it last syncd this afternoon. I have trouble getting it to syn when it's 20min behind. Any suggestions?
05-27-2021 11:15
05-27-2021 11:15
05-27-2021 11:19
05-27-2021 11:19
05-28-2021 17:30
05-28-2021 17:30
Hello everyone, thanks for your participation in the Community.
Thanks to all for the efforts to resolve the issue, sharing the solutions and steps you've tried. I understand that this can be very frustrating, your feedback and comments are greatly appreciated.
Time on your watch should be corrected when you sync it. If you're experiencing difficulties with syncing, please try our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync? If the issue still persists after syncing, please try the additional troubleshooting steps in How do I change the time on my Fitbit device?
I'll be closing this thread for further comments. If you continue experiencing this difficulty, please reach out to our Support team or open a new thread in the Help Forums in order to receive assistance from the Community.
See you around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.